fix problems on MyCustomers+ [iphone]

—— Run into issues on MyCustomers+? Get help pending when official support gets back to you!

myCustomers+

Info:

company: Mary Kay Inc.

: http://marykayintouch.com

: marykayintouch.com

Chat with our AI-based myCustomers+ Support

🛠️ Common myCustomers+ Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

myCustomers+ deletes inventory records too early

Fix: Check the app settings to see if there is an option for inventory retention or archiving. If available, adjust these settings to retain reco... ⇲

Customers not visible after update

Fix: Try refreshing the app by closing it completely and reopening it. If that doesn't work, check if there is a filter applied that might be hid... ⇲

Bugs issue

Negative inventory amounts cannot be reset

Fix: Check if there is an option in the app settings to adjust inventory levels. If you can access the inventory management section, try manually... ⇲

Inventory scanner not working

Fix: Ensure that the app has permission to access the camera. Go to your iPhone's Settings > Privacy > Camera, and make sure the app is enabled.... ⇲

Cannot print receipts

Fix: Check if your printer is connected to the same Wi-Fi network as your iPhone. Ensure that the printer is turned on and ready to print. Then,... ⇲

Updates issue

myCustomers+ won't open after update

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off the screen. T... ⇲

Missing customer information after update

Fix: Check if the app has a backup or restore feature that allows you to recover lost data. If you have previously backed up your data, restore i... ⇲

Inventory lost after update

Fix: Check if the app has a backup feature that allows you to restore lost inventory. If you have a backup, follow the instructions to restore yo... ⇲

Freezing issue

myCustomers+ freezes and becomes unresponsive

Fix: Try clearing the app's cache if the option is available in the settings. If not, force close the app and reopen it. If the problem persists,... ⇲

myCustomers+ freezes when selecting products

Fix: Try closing other apps running in the background to free up memory on your iPhone. Then, force close and reopen the app to see if it resolve... ⇲

Network issue

myCustomers+ shows no internet access despite connection

Fix: Check your Wi-Fi or cellular data connection by opening a web browser and trying to load a webpage. If the internet is working, try toggling... ⇲

Crashes issue

myCustomers+ crashes when processing orders

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes. If it is up to date, try clearing the app's cache... ⇲

UI issue

No address link for customer directions

Fix: Manually copy the customer's address and paste it into a maps application like Apple Maps or Google Maps to get directions. This is a tempor... ⇲

Installation issue

myCustomers+ requires constant uninstall and reinstall

Fix: Check for any available updates for the app in the App Store. Developers often release updates to fix bugs that may cause such issues. Keepi... ⇲

Support issue

No training or instructions available

Fix: Look for any user manuals or help sections within the app itself. Many apps have a help or FAQ section that can provide guidance on usage.... ⇲

Glitches issue

myCustomers+ not reliable and contains glitches

Fix: Regularly check for updates in the App Store, as developers often release patches to fix glitches and improve reliability. Keeping the app u... ⇲