fix problems on Xcelerate [iphone]

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—— Run into issues on Xcelerate ? Get help pending when official support gets back to you!

Xcelerate for Drivers
Info:
company: Element Corporation
: https://www.elementfleet.com/drivers/drivers-contactus
: my.elementfleet.com
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Freezing issue

Xcelerate freezes and becomes unresponsive

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... ⇲
 
Account issue

Password reset required too often

Fix: Check if your password is being saved in your device's password manager. Go to 'Settings' > 'Passwords' and see if the app's password is sto... ⇲
 
Customization issue

Mileage reporting lacks comments field

Fix: Use a workaround by keeping a separate notes app open while entering mileage. You can jot down comments there and refer to them when needed.... ⇲
 
Notifications issue

Notifications do not clear

Fix: Try toggling notifications off and on again. Go to 'Settings' > 'Notifications' > 'Xcelerate for Drivers' and turn off 'Allow Notifications'... ⇲

Xcelerate sends unnecessary notifications

Fix: Adjust notification settings within the app. Go to 'Settings' > 'Notifications' > 'Xcelerate for Drivers' and customize which notifications... ⇲
 
UI issue

Difficult navigation and usability

Fix: Familiarize yourself with the app's layout by exploring each section. Consider creating a cheat sheet of common tasks to streamline your usa... ⇲

Formatting issues in comment fields

Fix: Try typing comments in a different text editor first, then copy and paste them into the app to avoid formatting issues. OR Check for any... ⇲

Xcelerate layout is confusing

Fix: Take time to explore each section of the app to become more familiar with its layout. Consider creating a guide for yourself. OR Look for... ⇲
 
Syncing issue

Inconsistent service appointment confirmations

Fix: Double-check the appointment details you are entering to ensure accuracy. If the app allows, try rescheduling appointments to see if confirm... ⇲

Xcelerate does not save previously entered addresses

Fix: Manually save frequently used addresses in your contacts or a notes app for easy access when needed. OR Check if there is an option withi... ⇲
 
Loading issue

Performance issues with loading and stability

Fix: Ensure your iPhone has enough storage space. Go to 'Settings' > 'General' > 'iPhone Storage' and delete any unnecessary apps or files to fre... ⇲
 
Compatibility issue

Unable to submit mileage for old vehicles

Fix: Check if the app has a specific section for old vehicles and ensure you are navigating to the correct area to submit mileage. OR If the a... ⇲

Lack of support for multiple addresses

Fix: Use a notes app to keep track of multiple addresses and refer to it when needed, as a temporary workaround. OR Consider suggesting the ad... ⇲
 
Network issue

Xcelerate does not function properly without Wi-Fi

Fix: Check if the app has offline capabilities and ensure that you are using it in a mode that allows offline access, if available. OR If the... ⇲
 
Updates issue

Inability to update vehicle maintenance status

Fix: Ensure you are following the correct steps within the app to update maintenance status. Refer to any help guides available in the app. OR... ⇲
 
Security issue

Redundant password requirements

Fix: Review the app's password policy to ensure you are meeting all requirements, which may help reduce the frequency of password changes. OR... ⇲

Xcelerate does not recognize fingerprint

Fix: Ensure that your fingerprint is registered correctly in 'Settings' > 'Touch ID & Passcode'. If necessary, delete and re-add your fingerprint... ⇲
 
Search issue

Service locator inaccuracies

Fix: Manually verify service locations using a map app to ensure accuracy until the app's locator is improved. OR Provide feedback within the... ⇲
 
Background issue

Xcelerate does not work in the background on iPhone

Fix: Check the app's background app refresh settings. Go to 'Settings' > 'General' > 'Background App Refresh' and ensure it is enabled for Xceler... ⇲
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Good experience
92.1%

Bad experience
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Neutral
3.3%

~ from our NLP analysis of 42,592 combined software ratings.

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 Private Data Xcelerate collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Diagnostics