fix problems on GIANT Food Stores [iphone]

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—— Run into issues on GIANT Food Stores? Get help pending when official support gets back to you!

GIANT Food Stores
Info:
company: Giant Food Stores LLC
: https://giantfoodstores.com/contact-us/
: www.giantfoodstores.com
Chat with our AI-based GIANT Food Stores Support
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UI issue

Difficult to navigate coupon section

Fix: 1. Familiarize with the Layout: Spend some time exploring the coupon section to understand its layout. Look for categories or filters that c... ⇲

Inability to track orders easily

Fix: 1. Check Order History: Regularly check the order history section in the app to keep track of your orders. 2. Use Notifications: Enable noti... ⇲

Confusing user interface

Fix: 1. Explore the App: Spend some time exploring different sections of the app to familiarize yourself with its layout. 2. Use Help Section: If... ⇲

Limited visibility of coupon details

Fix: 1. Tap on Coupons: Make sure to tap on each coupon to view its details. 2. Use Search Functionality: If available, use the search bar to fin... ⇲

Frustrating checkout process

Fix: 1. Review Checkout Steps: Familiarize yourself with the checkout process to understand each step. 2. Use Saved Payment Methods: If available... ⇲
 
Customization issue

No option to clip all coupons at once

Fix: 1. Manually Clip Coupons: While it may be tedious, go through the coupon section and clip the ones you want individually. Make a habit of ch... ⇲
 
Syncing issue

Inconsistent order management

Fix: 1. Check Order History: Regularly check your order history in the app to keep track of your orders. If you notice discrepancies, take screen... ⇲

Multiple databases for app and website

Fix: 1. Use One Platform: Choose to use either the app or the website consistently to avoid confusion. 2. Sync Accounts: If possible, ensure that... ⇲

Order clearing issues when switching stores

Fix: 1. Log Out and Log Back In: If you experience issues when switching stores, log out of your account and log back in to refresh your session.... ⇲

Deli orders not linked to store selection

Fix: 1. Manually Select Deli Orders: When placing deli orders, ensure you are selecting the correct store before placing the order. 2. Provide Fe... ⇲
 
Network issue

GIANT Food Stores requires WiFi connection in-store

Fix: 1. Enable Cellular Data: Go to Settings > Cellular and ensure that the GIANT Food Stores app is allowed to use cellular data. This will enab... ⇲
 
Camera issue

No produce scanning option

Fix: 1. Use Manual Entry: If scanning is not available, manually search for produce items in the app to add them to your cart. 2. Provide Feedbac... ⇲
 
Loading issue

Delayed coupon activation

Fix: 1. Check Activation Status: After clipping a coupon, check the coupon section to ensure it shows as activated. If not, try re-clipping it. 2... ⇲
 
Notifications issue

Lack of push notifications

Fix: 1. Enable Notifications: Go to iPhone Settings > Notifications > GIANT Food Stores and ensure that notifications are enabled. 2. Check App S... ⇲

Notifications rely on external services

Fix: 1. Enable Notifications: Go to iPhone Settings > Notifications > GIANT Food Stores and ensure that notifications are enabled. 2. Check App S... ⇲
 
Updates issue

Errors during profile updates

Fix: 1. Double-Check Information: Ensure that all information entered is correct and meets any specified requirements (e.g., password strength).... ⇲
 
Support issue

Customer service unhelpful with app issues

Fix: 1. Use Help Section: Check if the app has a help or FAQ section that may provide answers to common issues. 2. Document Issues: Keep a record... ⇲

Long wait times for customer service

Fix: 1. Use Help Section: Check the app's help or FAQ section for answers to common questions to avoid waiting for customer service. 2. Document... ⇲

No clear way to report app issues

Fix: 1. Use Feedback Option: If available, use the feedback option within the app to report issues. 2. Document Issues: Keep a record of the issu... ⇲
 
Freezing issue

GIANT Food Stores freezes during order placement

Fix: 1. Restart the App: Close the app completely and reopen it to see if the freezing issue persists. 2. Clear App Cache: Clear the app cache as... ⇲
 
Compatibility issue

Inconsistent access to features across devices

Fix: 1. Ensure Syncing: Make sure you are logged into the same account on all devices to access the same features. 2. Update All Devices: Ensure... ⇲
 
Account issue

GIANT Food Stores does not retain user information

Fix: 1. Check Settings: Go to the app settings and ensure that the option to remember user information is enabled. 2. Log Out and Log Back In: So... ⇲
 
Search issue

Limited search functionality for coupons

Fix: 1. Use Filters: If available, use filters in the coupon section to narrow down your search. 2. Manually Browse: If search functionality is l... ⇲
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 what users are saying
Good experience
88.7%

Bad experience
7.9%

Neutral
3.5%

~ from our NLP analysis of 33,507 combined software ratings.

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 Private Data GIANT Food Stores collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Search History
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics