fix problems on NW Publisher [iphone]

—— Run into issues on NW Publisher? Get help pending when official support gets back to you!

NW Publisher

Info:

company: New World Solutions Pty Ltd

: https://nwpublisher.com/help-support/

: nwpublisher.com

Chat with our AI-based NW Publisher Support

🛠️ Common NW Publisher Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot turn in time early

Fix: Check if there is a specific time window set by the app for submitting time. If so, ensure you are within that window. If the app allows for... ⇲

NW Publisher does not reflect new reporting method

Fix: Verify if there are any updates available for the app that may include the new reporting method. Go to the App Store, search for NW Publishe... ⇲

Network issue

Territory assignment feature has connection issues

Fix: Ensure that your device has a stable internet connection. Try switching between Wi-Fi and mobile data to see if the issue persists. OR If... ⇲

Notifications issue

Push notifications do not link to updates

Fix: Check the notification settings on your iPhone. Go to Settings > Notifications > NW Publisher and ensure that notifications are enabled and... ⇲

Notification for time submission is lacking

Fix: Check the app's notification settings to ensure that time submission notifications are enabled. Go to Settings > Notifications > NW Publishe... ⇲

Payments issue

Payment page only shows Australian dollars

Fix: Check if there is a currency setting within the app. Navigate to the settings or payment section to see if you can change the currency to yo... ⇲

Bugs issue

System rounds down numbers incorrectly

Fix: Review the settings in the app to see if there is an option for rounding preferences. Adjust these settings if available. OR If rounding... ⇲

Glitches issue

Public witnessing feature has glitches

Fix: Try restarting the app to see if the glitches resolve themselves. If not, check for any updates that may address these issues. OR If the... ⇲

UI issue

UI update feels outdated

Fix: Explore the app settings to see if there are any themes or display options that can be adjusted to improve the visual experience. OR If n... ⇲

Red dot indicator is inconsistent

Fix: Try logging out and back into the app to refresh the notification system. This may help in correcting the indicator's behavior. OR If the... ⇲

Cannot view personal notes in service history

Fix: Check the settings within the app to see if there is an option to display personal notes in the service history section. OR If the option... ⇲

Syncing issue

NW Publisher duplicates reservations

Fix: Check if there is a refresh option in the app that can help sync your reservations. If so, use it to clear any duplicates. OR If duplicat... ⇲

Settings issue

Some features not activated for congregations

Fix: Verify if your congregation has specific settings or permissions that need to be enabled for certain features. Check with your congregation'... ⇲

Customization issue