fix problems on JustUs [iphone]

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—— Run into issues on JustUs? Get help pending when official support gets back to you!

JustUs: Couples & Relationship
Info:
company: GreenTomatoMedia
: https://greenseeddigital.odoo.com/contactus?app=35
Chat with our AI-based JustUs Support
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Bugs issue

Inconsistent answer matching

Fix: 1. Review your answers: Make sure that your responses are clear and consistent with your partner’s. Sometimes, miscommunication can lead to... ⇲

Limited question relevance for long-term couples

Fix: 1. Customize your profile: Ensure that your relationship status and preferences are accurately reflected in your profile settings, as this m... ⇲

Buggy performance with quizzes

Fix: 1. Restart the app: Close and reopen the JustUs app to see if performance improves. 2. Update the app: Check for updates in the App Store a... ⇲
 
Notifications issue

Notifications are not customizable

Fix: 1. Check app settings: Go to the JustUs app settings and look for notification preferences. Adjust any available settings to better suit you... ⇲
 
Customization issue

Lack of a 'not applicable' option

Fix: 1. Use alternative responses: If a question doesn’t apply, consider selecting the closest answer that reflects your situation. 2. Provide f... ⇲
 
Network issue

Server downtime issues

Fix: 1. Check server status: Look for any announcements on the JustUs website or social media regarding server maintenance or downtime. 2. Resta... ⇲
 
Glitches issue

Glitches causing answer changes

Fix: 1. Save answers: If possible, take screenshots of your answers before submitting them to track any changes. 2. Report glitches: Use any ava... ⇲
 
Login issue

Difficulties logging in after updates

Fix: 1. Reset password: If you’re having trouble logging in, try resetting your password through the app or website. 2. Clear app cache: Go to y... ⇲
 
Gameplay issue

Limited activities for established relationships

Fix: 1. Explore existing features: Review all available activities in the app to ensure you’re not missing any that may be relevant to establishe... ⇲

Requires partner invitation to play

Fix: 1. Discuss with your partner: Talk to your partner about sending an invitation if you haven’t received one yet. 2. Check invitation setting... ⇲
 
UI issue

Inability to access past quizzes

Fix: 1. Check app settings: Look for any options in the app that allow you to view past quizzes or history. 2. Take notes: If you can’t access p... ⇲
 
Account issue

Complicated process to claim free membership

Fix: 1. Follow instructions carefully: Review the steps provided in the app for claiming free membership and ensure you’re following them accurat... ⇲
 
Updates issue

JustUs does not open after updates

Fix: 1. Restart your iPhone: Sometimes, a simple restart can resolve issues with apps not opening after updates. 2. Reinstall the app: If the ap... ⇲
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 what users are saying
Good experience
91.4%

Bad experience
4.5%

Neutral
4.1%

~ from our NLP analysis of 419 combined software ratings.

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 Private Data JustUs collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Yearly Classic Subscription 2: $39.99 Yearly Offer 2 - Just Us Premium
  2. Monthly Classic Subscription: $14.99 Monthly Offer - Just Us Premium
  3. JustUs - Monthly Offer: $9.99 Monthly Subscription - JustUs Premium
  4. Yearly Classic Subscription: $74.99 Yearly Offer - Just Us Premium