fix problems on Techcombank [iphone]

—— Run into issues on Techcombank ? Get help pending when official support gets back to you!

Techcombank Mobile

Info:

company: VIETNAM TECHNOLOGICAL AND COMMERCIAL JOINT STOCK BANK

: https://www.techcombank.com.vn/personal-banking/e-banking/techcombank-mobile/#getting-started-with-techcombank-mobile

Chat with our AI-based Techcombank Support

🛠️ Common Techcombank Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Password issues on old app

Fix: If you're having trouble with your password on the old version of the Techcombank Mobile app, try resetting your password. Open the app, go... ⇲

OTP setup difficulties

Fix: To set up OTP (One-Time Password), ensure that your phone number is correctly registered with the bank. Go to the app settings and check you... ⇲

Camera issue

Picture retake errors

Fix: If you encounter errors while retaking pictures for verification, ensure that you have good lighting and a clear background. Avoid shadows a... ⇲

Crashes issue

Techcombank crashes on weekends

Fix: If the app crashes specifically on weekends, it may be due to high traffic. Try using the app during off-peak hours, such as early morning o... ⇲

Payments issue

Transfer function unavailable

Fix: If the transfer function is unavailable, check if your internet connection is stable. Switch between Wi-Fi and mobile data to see if that re... ⇲

Annual fee confusion

Fix: To clarify any confusion regarding annual fees, check the app's account settings or the FAQ section for detailed information about fees asso... ⇲

Unresolved transfer issues

Fix: For unresolved transfer issues, double-check the transfer details such as account numbers and amounts. Ensure that all information is entere... ⇲

Notifications issue

Excessive spam notifications

Fix: To manage excessive notifications, go to the app settings and look for the notifications section. Here, you can customize which notification... ⇲

Notification issues for balance changes

Fix: To resolve notification issues for balance changes, check your notification settings within the app. Ensure that balance change notification... ⇲

Inability to log in after phone change

Fix: If you cannot log in after changing your phone, ensure that you have the latest version of the app installed. Download it from the App Store... ⇲

Support issue

Poor customer service

Fix: If you're experiencing poor customer service, try using the in-app chat feature if available. This can sometimes provide quicker responses t... ⇲

Inadequate support for international users

Fix: If you're an international user facing issues, check the app's settings for any options related to international transactions or support. En... ⇲

Performance issue

Inconsistent app performance

Fix: For inconsistent app performance, ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update and i... ⇲

Settings issue

Complicated resident card submission

Fix: If submitting your resident card is complicated, ensure that you are following the correct format and guidelines provided in the app. Double... ⇲

Security issue

Limited app security options

Fix: To enhance security, enable two-factor authentication if available in the app settings. This adds an extra layer of protection to your accou... ⇲

Customization issue

Lack of wallpaper options for priority customers

Fix: If you are a priority customer and want more wallpaper options, check the app settings for any customization features. Sometimes, these opti... ⇲

Freezing issue

Frequent app freezes

Fix: If the app frequently freezes, try closing other apps running in the background to free up memory. Double-tap the home button and swipe up o... ⇲