fix problems on TopReels [iphone]

—— Run into issues on TopReels? Get help pending when official support gets back to you!

TopReels

Info:

company: TOPREELS PTE. LTD.

: https://www.topreels.com/

: www.topreels.com

Chat with our AI-based TopReels Support

🛠️ Common TopReels Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Excessive ads to unlock episodes

Fix: Consider using the app during off-peak hours when fewer users are online, as this may reduce the number of ads shown. Additionally, check if... ⇲

Bonus points not accruing

Fix: Ensure that you are connected to a stable internet connection, as poor connectivity can prevent the app from updating your bonus points. Try... ⇲

Ads issue

Rewards not given after watching ads

Fix: After watching an ad, wait a few moments before closing the ad window. Sometimes, the app needs a moment to process the reward. If the rewar... ⇲

Ads fail to load or progress

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to cellular data or vice versa to see if the ads l... ⇲

Freezing issue

Stories freeze constantly

Fix: Clear the app's cache by going to your iPhone's Settings > General > iPhone Storage > TopReels > Offload App. This will remove the app but k... ⇲

Performance issue

Inconsistent app performance

Fix: Close any other apps running in the background to free up memory. Double-tap the home button (or swipe up from the bottom on newer iPhones)... ⇲

Payments issue

Paid features not delivering promised benefits

Fix: Double-check your purchase history to ensure that the payment for the features was successful. Go to Settings > [your name] > Subscriptions... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

91.5%

Bad experience

4.8%

Neutral

3.6%

~ from our NLP analysis of 165 combined software ratings.

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Private Data TopReels collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics

Cost of Subscriptions

Coins Pack II: $9.99 Get 1000 coins and extra bonus
Weekly Membership: $29.99 Watch free for one week with no ads
1st Recharge Pack V: $17.99 Get 1800 coins and extra bonus
Coins Pack III: $14.99 Get 1500 coins and extra bonus
Coins Pack IV: $24.99 Get 2500 coins and extra bonus
Coins Pack I: $4.99 Get 500 coins
Monthly Membership: $49.99 Watch free for one month with no ads
Weekly Pass: $19.99 Get 2000 coins and exclusive bonus per week
Coins Pack V: $49.99 Get 5000 coins and extra bonus
Weekly Pass: $19.99 Get 2000 coins and exclusive bonus