fix problems on AUFCU [iphone]

—— Run into issues on AUFCU ? Get help pending when official support gets back to you!

AUFCU Mobile Banking

Info:

company: American United Family of Credit Unions

: https://www.amucu.org

: www.amucu.org

Chat with our AI-based AUFCU Support

🛠️ Common AUFCU Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

AUFCU refuses to open on certain devices

Fix: 1. Restart your device: Sometimes, a simple restart can resolve app issues. Hold down the power button and slide to power off. Wait a few se... ⇲

Mobile deposit feature is finicky

Fix: 1. Ensure good lighting: When taking pictures of your checks, make sure you are in a well-lit area to avoid blurry images. 2. Follow the gui... ⇲

Security issue

Frequent password change requests

Fix: 1. Use a password manager: Consider using a password manager to help you create and store complex passwords securely, reducing the need to r... ⇲

No fingerprint login feature

Fix: 1. Enable Face ID or Touch ID: Go to your device settings, select 'Face ID & Passcode' or 'Touch ID & Passcode', and ensure that the feature... ⇲

Features issue

No mobile deposit option

Fix: 1. Check app version: Ensure you are using the latest version of the AUFCU app, as mobile deposit features may be included in updates. 2. Ve... ⇲

UI issue

Confusing money transfer visibility

Fix: 1. Review transaction history: Go to the transaction history section of the app to see a detailed list of all transfers, including dates and... ⇲

Withdrawal and deposit colors changed, making it hard to follow

Fix: 1. Familiarize with new colors: Take a moment to review the app's updated color scheme and note which colors represent deposits and withdraw... ⇲

Account issue

Old items cannot be removed from account

Fix: 1. Archive transactions: If the app allows, archive old transactions instead of deleting them to keep your account history clean. 2. Contact... ⇲

Limited statement history

Fix: 1. Download statements: If the app allows, download your statements periodically to keep a personal record of your account history. 2. Use o... ⇲

Cannot submit address change or order checks through app

Fix: 1. Use online banking: Log into your AUFCU online banking account through a web browser to submit address changes or order checks, as these... ⇲

Bugs issue

Mobile deposit not functioning

Fix: 1. Check internet connection: Ensure you have a stable internet connection, as a weak signal can affect mobile deposit functionality. 2. Upd... ⇲

Compatibility issue

AUFCU does not work on iPad

Fix: 1. Check compatibility: Ensure that your iPad is running a compatible version of iOS for the AUFCU app. Update your iPad if necessary. 2. Us... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

89.8%

Bad experience

7.6%

Neutral

2.5%

~ from our NLP analysis of 630 combined software ratings.

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Private Data AUFCU collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics