fix problems on GTWorld [iphone]

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—— Run into issues on GTWorld? Get help pending when official support gets back to you!

GTWorld
Info:
company: Guaranty Trust Bank PLC
: https://www.gtbank.com/help-centre
: www.gtbank.com
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Compatibility issue

Limited access for diaspora customers

Fix: 1. Check app settings: Ensure that your account settings are configured correctly for international access. 2. Use a VPN: If you are facing... ⇲
 
Account issue

Unable to verify BVN

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, either Wi-Fi or mobile data. 2. Re-enter your BVN: Go to th... ⇲

Problems with account linking

Fix: 1. Verify account details: Ensure that you are entering the correct account details for linking. 2. Check for updates: Make sure the app is... ⇲

Inability to save certain beneficiaries

Fix: 1. Check app settings: Ensure that you have the correct permissions enabled in the app settings to save beneficiaries. 2. Verify beneficiary... ⇲
 
Support issue

Customer service unhelpful

Fix: 1. Use in-app support: Check if the app has a help or support section where you can find FAQs or troubleshooting tips. 2. Document your issu... ⇲

Lack of follow-up on reported issues

Fix: 1. Keep a record: Document the issues you report, including dates and details, to track your follow-up. 2. Re-report the issue: If you haven... ⇲
 
Payments issue

Transaction limits too low

Fix: 1. Review your account settings: Check if there are options to increase your transaction limits within the app settings or account managemen... ⇲

Issues with recharging mobile lines

Fix: 1. Verify mobile number: Ensure that you are entering the correct mobile number and that it is formatted correctly. 2. Check for service ava... ⇲

Errors during money transfers

Fix: 1. Check recipient details: Ensure that all recipient details are entered correctly, including account numbers and names. 2. Verify your bal... ⇲

Unnecessary fee deductions

Fix: 1. Review transaction history: Check your transaction history to identify where the fees are coming from and ensure they are legitimate. 2.... ⇲
 
Login issue

Frequent login issues

Fix: 1. Reset your password: If you are having trouble logging in, try resetting your password through the 'Forgot Password' option in the app. 2... ⇲
 
Search issue

Difficulties with beneficiary search

Fix: 1. Use specific search terms: When searching for beneficiaries, use full names or specific identifiers to narrow down results. 2. Check for... ⇲
 
Slow issue

Slow transaction processing

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as slow processing can be due to connectivity issues. 2. Av... ⇲
 
Syncing issue

Inconsistent transaction history

Fix: 1. Refresh the transaction history: Pull down on the transaction history page to refresh the data. 2. Check for updates: Ensure the app is u... ⇲

GTWorld does not reflect transactions immediately

Fix: 1. Refresh the transaction history: Pull down on the transaction history page to refresh the data. 2. Check for updates: Ensure the app is u... ⇲
 
Loading issue

GTWorld fails to open sometimes

Fix: 1. Restart your iPhone: A simple restart can often resolve app opening issues. Press and hold the power button until you see the 'slide to p... ⇲
 
UI issue

Frustrating user interface

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app to understand its layout and features better. 2. Use the help sectio... ⇲
 
Network issue

Frequent network timeouts

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, either Wi-Fi or mobile data. 2. Restart your router: If you... ⇲
 
Security issue

Security layers cause delays

Fix: 1. Optimize security settings: Review your security settings in the app and adjust them if possible to reduce delays. 2. Use faster authenti... ⇲
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 what users are saying
Good experience
89.9%

Bad experience
5.7%

Neutral
4.3%

~ from our NLP analysis of 17,362 combined software ratings.

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 Private Data GTWorld collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • Identifiers