fix problems on ShopSimon [iphone]

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—— Run into issues on ShopSimon? Get help pending when official support gets back to you!

ShopSimon
Info:
company: Shop PO, LLC.
: https://support.shopsimon.com
: shop.simon.com
Chat with our AI-based ShopSimon Support
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Support issue

Shipping process is inefficient

Fix: Review the shipping options available in the app. Sometimes selecting a different shipping method can expedite the process. Go to your accou... ⇲

Fake or damaged items received

Fix: Check the return policy in the app to see how to return or report the item. Follow the steps provided to initiate a return or report the iss... ⇲
 
Account issue

Cannot cancel orders

Fix: Check the order status in the app. If the order is still processing, there may be an option to cancel it. Go to your order history and look... ⇲
 
Loading issue

ShopSimon fails to load

Fix: Ensure that your iPhone is connected to a stable internet connection. Try switching between Wi-Fi and cellular data to see if that resolves... ⇲

Images do not load

Fix: Check your internet connection to ensure it is stable. If the connection is weak, images may not load properly. Try switching to a different... ⇲
 
Compatibility issue

Integrations do not work

Fix: Check the app settings to ensure that integrations are enabled. Go to the settings menu within the app and look for integration options to e... ⇲
 
Login issue

Only one device login at a time

Fix: Log out of the app on any other devices you may have used. This can free up your account for use on your current device. Go to the account s... ⇲
 
Crashes issue

ShopSimon crashes frequently

Fix: Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. This... ⇲

ShopSimon keeps crashing

Fix: Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and check if you need to free up space by deleti... ⇲
 
Notifications issue

Cannot receive tracking notifications

Fix: Check your notification settings for the ShopSimon app. Go to Settings > Notifications > ShopSimon and ensure that notifications are enabled... ⇲
 
Payments issue

Error messages during purchase

Fix: Double-check your payment information to ensure it is entered correctly. Go to your account settings and verify that your card details are a... ⇲

Return shipping charges are doubled

Fix: Review the return policy in the app to understand the charges. If the policy states that return shipping is doubled, consider using a differ... ⇲

Declines card information

Fix: Verify that your card information is entered correctly, including the card number, expiration date, and CVV. Go to your account settings and... ⇲
 
Search issue

Search and filters do not work

Fix: Try clearing the app's cache or data. Go to Settings > ShopSimon and look for an option to clear cache. This can help refresh the search fun... ⇲
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 what users are saying
Good experience
85.0%

Bad experience
13.2%

Neutral
1.7%

~ from our NLP analysis of 287 combined software ratings.

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 Private Data ShopSimon collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Browsing History
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data