fix problems on HGS [iphone]

—— Run into issues on HGS? Get help pending when official support gets back to you!

HGS - Fast-Pass System

Info:

company: Ptt A.Ş.

: https://hgs.pttavm.com

: hgs.pttavm.com

Chat with our AI-based HGS Support

🛠️ Common HGS Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot use foreign credit cards

Fix: Check if your foreign credit card is supported by the app. Some apps only accept cards from specific countries or banks. If your card is not... ⇲

Transaction history not functioning properly

Fix: Try logging out of the app and then logging back in. This can refresh your session and may resolve temporary glitches with transaction histo... ⇲

Registration issue

Errors when attempting to register

Fix: Ensure that you are entering all required information correctly, including email, password, and any verification codes. Double-check for typ... ⇲

Payments issue

High service fees for online transactions

Fix: Review the fee structure in the app settings or help section. If possible, consider using alternative payment methods that may have lower fe... ⇲

Inconsistent balance visibility

Fix: Refresh the app by pulling down on the screen to update the balance display. This can help in cases where the balance is not updating in rea... ⇲

User experience issues with payment process

Fix: Take note of specific pain points in the payment process and try to follow a step-by-step approach to complete a transaction. This can help... ⇲

Lack of historical data visibility

Fix: Look for a 'History' or 'Reports' section within the app. Some apps have separate tabs for viewing past transactions and data. OR If hist... ⇲

Inability to check balance for company accounts

Fix: Ensure you are logged into the correct account associated with the company. Sometimes, switching accounts can resolve visibility issues. O... ⇲

Excessive commission fees

Fix: Review the fee structure in the app and compare it with other similar services. If the fees are too high, consider switching to a different... ⇲

Service fee should be free

Fix: Look for any promotional offers or loyalty programs within the app that may waive service fees for certain transactions. OR Consider usin... ⇲

UI issue

Unclear error messages

Fix: Take a screenshot of the error message and note the steps you took before encountering it. This can help you identify patterns or specific a... ⇲

Overly complicated app interface

Fix: Familiarize yourself with the app by exploring each section. Take notes on where key features are located to improve your navigation experie... ⇲

HGS does not support easy navigation between numbers and letters

Fix: Check if there is a toggle or setting in the app that allows you to switch between number and letter input modes more easily. OR If the a... ⇲

Search issue

Difficult to find active tags

Fix: Navigate to the settings or account section of the app where tags are managed. Look for a section labeled 'Active Tags' or 'Manage Tags' to... ⇲