fix problems on Upgrade [iphone]

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—— Run into issues on Upgrade? Get help pending when official support gets back to you!

Upgrade - Mobile Banking
Info:
company: Upgrade, Inc.
: https://upgrade.zendesk.com/hc/en-us
: www.upgrade.com
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Account issue

Inability to unlock card easily

Fix: 1. Open the app and navigate to the card management section. Look for an option to unlock your card. 2. If the option is not available, chec... ⇲

Account shows under review for extended periods

Fix: 1. Check your email for any communication from the bank regarding the review process. They may require additional information from you. 2. L... ⇲

Limited mobile check deposit availability

Fix: 1. Verify that your account is eligible for mobile check deposits by checking the app's FAQs or account settings. 2. Ensure that you are fol... ⇲

Account balance discrepancies

Fix: 1. Refresh the app to ensure you are viewing the most current information. 2. Log into your online banking account through a web browser to... ⇲

Unclear communication regarding account status

Fix: 1. Regularly check the notifications section of the app for updates on your account status. 2. Review any emails or messages from the bank f... ⇲

Frequent credit limit reductions

Fix: 1. Review your account activity and ensure you are maintaining good financial habits, such as making payments on time. 2. Check your credit... ⇲

Delayed access to deposited funds

Fix: 1. Check the app for the bank's funds availability policy to understand how long it typically takes for deposits to clear. 2. Ensure that yo... ⇲

Complicated account activation process

Fix: 1. Follow the step-by-step instructions provided in the app for account activation. 2. Ensure that you have all necessary documents and info... ⇲

Inconsistent rewards tracking

Fix: 1. Regularly check the rewards section of the app for updates on your points or rewards status. 2. Keep a personal record of your transactio... ⇲

Difficulty in closing accounts

Fix: 1. Review the app for any specific instructions on how to close your account. This information is often found in the account settings or hel... ⇲

Confusing loan and credit card structure

Fix: 1. Review the loan and credit card sections of the app carefully to understand the terms and conditions. 2. Use the app's help section or FA... ⇲
 
Features issue

Lack of app features for managing cards

Fix: 1. Explore the app thoroughly to ensure you are aware of all available features. Sometimes features are not immediately visible. 2. Check fo... ⇲
 
UI issue

Poor app navigation

Fix: 1. Familiarize yourself with the app layout by exploring each section. Take note of where key features are located. 2. Use the search functi... ⇲
 
Security issue

Unreliable fraud detection

Fix: 1. Regularly monitor your account for any unauthorized transactions and report them immediately through the app. 2. Enable any available sec... ⇲
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 what users are saying
Good experience
97.4%

Neutral
1.5%

Bad experience
1.1%

~ from our NLP analysis of 62,841 combined software ratings.

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 Private Data Upgrade collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics