fix problems on ACDSee [iphone]

—— Run into issues on ACDSee ? Get help pending when official support gets back to you!

ACDSee Mobile Sync

Info:

company: ACD Systems International Inc.

: http://r.acdsee.com/4cAKS

: r.acdsee.com

Chat with our AI-based ACDSee Support

🛠️ Common ACDSee Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

ACDSee crashes frequently

Fix: 1. Update the App: Ensure that you have the latest version of ACDSee Mobile Sync installed. Go to the App Store, search for ACDSee Mobile Sy... ⇲

Sync process stalls

Fix: 1. Check Your Internet Connection: Ensure that your Wi-Fi or cellular data is stable. You can do this by trying to load a webpage or stream... ⇲

Syncing issue

Inconsistent syncing with large files

Fix: 1. Check File Size Limits: Ensure that the files you are trying to sync do not exceed any size limits set by the app. If they do, consider c... ⇲

Mobile sync issues

Fix: 1. Ensure App Permissions: Go to Settings > Privacy > Photos and ensure ACDSee Mobile Sync has permission to access your photos. 2. Restart... ⇲

Compatibility issue

Does not support HEIC file format

Fix: 1. Convert HEIC Files: Use a file conversion app or online service to convert HEIC files to a supported format like JPEG or PNG before attem... ⇲

Difficulties adding new devices

Fix: 1. Ensure Compatibility: Check that the new device is compatible with ACDSee Mobile Sync. 2. Follow Setup Instructions: Carefully follow th... ⇲

Inability to transfer images to Mac

Fix: 1. Use ACDSee for Mac: If available, download ACDSee for Mac to facilitate the transfer of images. 2. Use Alternative Transfer Methods: Con... ⇲

Network issue

Request timed out errors

Fix: 1. Check Network Stability: Ensure that your internet connection is stable. If you are on Wi-Fi, try resetting your router or switching to a... ⇲

Connection lost when screen turns off

Fix: 1. Adjust Auto-Lock Settings: Go to Settings > Display & Brightness > Auto-Lock and set it to 'Never' while syncing. Remember to change it b... ⇲

Bugs issue

Does not remember recent photos

Fix: 1. Check App Settings: Look for any settings related to recent photos or history within the app and ensure they are enabled. 2. Clear App C... ⇲

Support issue

Poor tech support

Fix: 1. Utilize Online Resources: Check the ACDSee website for FAQs, user guides, and forums where you can find solutions to common issues. 2. C... ⇲

Background issue

Cannot work in the background

Fix: 1. Enable Background App Refresh: Go to Settings > General > Background App Refresh and ensure it is enabled for ACDSee Mobile Sync. 2. Che... ⇲

Slow issue

Slow transfer speeds

Fix: 1. Check Network Speed: Test your internet speed using a speed test app. If the speed is slow, try moving closer to the router or switching... ⇲

UI issue

UI issues with sorting photos

Fix: 1. Update the App: Ensure you are using the latest version of ACDSee Mobile Sync, as updates may fix UI bugs. 2. Restart the App: Close and... ⇲

Crashes issue

Requires constant restarts

Fix: 1. Update the App: Ensure you have the latest version of ACDSee Mobile Sync, as updates can fix bugs that cause the app to require restarts.... ⇲

Customization issue