fix problems on Яндекс Диск [iphone]

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—— Run into issues on Яндекс Диск? Get help pending when official support gets back to you!

Яндекс Диск - Облако для фото
Info:
company: Direct Cursus Computer Systems Trading
: https://yandex.ru/support/disk/troubleshooting.html
: mobile.yandex.ru
Chat with our AI-based Яндекс Диск Support
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Payments issue

Difficult to find purchase options for additional space

Fix: 1. Access the purchase options: Open Яндекс Диск, go to 'Settings', and look for 'Storage' or 'Upgrade Storage'. This should lead you to the... ⇲
 
Uploads issue

No 'select all' option for batch uploads

Fix: 1. Manually select files: Open the app, navigate to the folder with the files you want to upload, and tap on each file to select it. This is... ⇲

No option to delete photos from camera roll after upload

Fix: 1. Manually delete photos: After uploading, go to your iPhone's Photos app, select the photos you uploaded, and delete them manually. This w... ⇲
 
Slow issue

Slow feed updates for new uploads

Fix: 1. Refresh the feed: Pull down on the feed screen to refresh it manually. This can help load new uploads faster. 2. Check your internet conn... ⇲
 
Notifications issue

Lack of notifications for shared folders

Fix: 1. Check notification settings: Go to your iPhone 'Settings', scroll down to Яндекс Диск, and ensure notifications are enabled. This will al... ⇲

Яндекс Диск does not notify about photo uploads

Fix: 1. Enable notifications: Go to your iPhone 'Settings', find Яндекс Диск, and ensure notifications are turned on. This will allow the app to... ⇲
 
Video issue

Playback speed adjustment for videos missing

Fix: 1. Use a different video player: Download a third-party video player app from the App Store that supports playback speed adjustments, such a... ⇲
 
Account issue

Account recovery issues

Fix: 1. Use the recovery options: Open the Яндекс Диск app and select 'Forgot Password?' or 'Recover Account'. Follow the prompts to reset your p... ⇲
 
Glitches issue

Corrupted photos

Fix: 1. Check the original files: If possible, verify the original photos on your device to see if they are corrupted there as well. If they are,... ⇲
 
Downloads issue

Difficult to download files

Fix: 1. Use the app's download feature: Open the file you want to download, tap on the three dots or options menu, and select 'Download'. This sh... ⇲
 
Support issue

Limited customer support

Fix: 1. Use the help section: Open the Яндекс Диск app, go to 'Settings', and look for a 'Help' or 'Support' section. This may provide answers to... ⇲
 
Backup issue

Inability to restore deleted photos

Fix: 1. Check the 'Recently Deleted' folder: Open Яндекс Диск and look for a 'Recently Deleted' or 'Trash' folder. If the photos were deleted rec... ⇲
 
Compatibility issue

No support for live photos

Fix: 1. Convert live photos: Use your iPhone's Photos app to convert live photos to standard photos before uploading them to Яндекс Диск. Open th... ⇲
 
Network issue

Non-Yandex VPNs not allowed

Fix: 1. Use Yandex's VPN: If you need to use a VPN while accessing Яндекс Диск, consider using Yandex's own VPN service if available. This will e... ⇲
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 what users are saying
Good experience
93.9%

Bad experience
4.3%

Neutral
1.8%

~ from our NLP analysis of 3,593 combined software ratings.

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 Private Data Яндекс Диск collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. Premium 1 TB: $4.99 Premium 1 TB (Month)
  2. Premium 1 TB: $2.49 Premium 1 TB (Month)
  3. Premium 200 GB: $3.19 Premium 200 GB (Month)
  4. +100 GB: $2.49 +100 GB (1 Month)
  5. Standard 100 GB: $1.49 Standard 100 GB (Month)
  6. Premium 1 TB: $28.90 Premium 1 TB (Year)
  7. +1 TB: $7.99 +1 TB (1 Month)
  8. Premium 1 TB: $18.99 Premium 1 TB (Year)
  9. Standard 100 GB: $9.99 Standard 100 GB (Year)
  10. Premium 200 GB: $19.49 Premium 200 GB (Year)