fix problems on OUTtvGo [iphone]

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—— Run into issues on OUTtvGo? Get help pending when official support gets back to you!

OUTtvGo
Info:
company: OUTtv Network Inc.
: https://help.outtv.com/contact-us/
Chat with our AI-based OUTtvGo Support
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Video issue

Videos rarely play

Fix: Check your internet connection. Ensure you have a stable Wi-Fi or cellular connection. You can test this by trying to stream a video on anot... ⇲
 
Notifications issue

Error notifications pop up

Fix: Take note of the specific error message and search for it online. There may be user forums or FAQs that address common error codes and their... ⇲
 
Audio issue

Cannot play videos in the background

Fix: Check your app settings. Some apps have a setting that allows background play. Look for this in the app's settings menu. OR Use the Pictu... ⇲
 
Compatibility issue

Inability to connect subscription from Apple TV

Fix: Ensure that you are logged into the same Apple ID on both your iPhone and Apple TV. Go to Settings > [your name] on both devices to check.... ⇲

Chromecast option does not work

Fix: Ensure that your Chromecast device is set up correctly and is on the same Wi-Fi network as your iPhone. This is crucial for casting to work.... ⇲

Limited functionality across devices

Fix: Check for updates on all devices. Ensure that OUTtvGo is updated on each device to the latest version to ensure compatibility. OR Review... ⇲
 
Glitches issue

OUTtvGo glitches and freezes

Fix: Force close the app and restart it. Swipe up from the bottom of the screen and pause in the middle to access the app switcher, then swipe OU... ⇲
 
Network issue

Content cannot be fetched

Fix: Check your internet connection. A weak or unstable connection can prevent content from loading. Try switching between Wi-Fi and cellular dat... ⇲
 
Login issue

Requires constant login

Fix: Check if there is an option in the app settings to stay logged in. Some apps have a 'Remember Me' feature that can help with this issue. O... ⇲
 
Support issue

No tech support response

Fix: Look for community forums or user groups online where other users may have shared solutions to similar issues. This can be a valuable resour... ⇲
 
Settings issue

Captions need to be disabled for every episode

Fix: Check if there is a setting in the app to turn off captions permanently. This may be found in the settings or playback options. OR As a w... ⇲
 
Registration issue

No way to sign up through the app

Fix: Visit the OUTtvGo website on a browser to create an account. Once you have an account, you can log in through the app. OR Check if there... ⇲
 
Loading issue

OUTtvGo does not load

Fix: Check your internet connection. A poor connection can prevent the app from loading. Try switching to a different network or resetting your r... ⇲
 
Payments issue

Cannot access content after payment

Fix: Log out of the app and log back in. This can refresh your account status and may restore access to your purchased content. OR Check your... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
69.0%

Good experience
21.4%

Neutral
9.5%

~ from our NLP analysis of 42 combined software ratings.

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 Private Data OUTtvGo collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. OUTtv US Monthly Subscription: $5.99 Access to content with a monthly subscription
  2. OUTtv US Monthly Subscription: $5.99 Month to month paid access to content.
  3. OUTtv US Annual Subscription: $59.99 A paid year of access to content.
  4. OUTtv US 6 month Subscription: $29.99 6 months of paid access to content.
  5. Monthly Subscription: $2.99 Access to content with a monthly subscription
  6. OUTtv US Annual Subscription: $59.99 A paid year of access to content.
  7. OUTtv 6 month Subscription: $29.99 6 months of paid access to content.
  8. Monthly Subscription: $2.99 Access to content with a monthly subscription
  9. Monthly Subscription: $2.99 Access to content with a monthly subscription
  10. Monthly Subscription NZ: $2.49 Access to content with a monthly subscription