fix problems on BMO Digital Banking [iphone]

—— Run into issues on BMO Digital Banking? Get help pending when official support gets back to you!

BMO Digital Banking

Info:

company: BMO Bank National Association

: https://www.bmo.com/en-us/main/contact-us/

: www.bmo.com

Chat with our AI-based BMO Digital Banking Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App frequently crashes

Fix: 1. Update the App: Go to the App Store, search for BMO Digital Banking, and check if there is an update available. If so, download and insta... »»

Inconsistent Face ID recognition

Fix: 1. Re-register Face ID: Go to Settings > Face ID & Passcode. Turn off Face ID for the BMO app, then turn it back on and re-register your fac... »»

Slow issue

Slow loading times during trading hours

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if performance imp... »»

Bugs issue

Mobile deposit feature often fails

Fix: 1. Ensure Proper Lighting: When taking a picture of the check, ensure you are in a well-lit area and that the check is flat and free of wrin... »»

Payments issue

Recurring payments bug

Fix: 1. Review Payment Settings: Go to the payments section in the app and check your recurring payment settings. Ensure that all details are cor... »»

Long processing times for payments

Fix: 1. Check Payment Details: Ensure that all payment details are correct and that you are not trying to process payments during peak hours when... »»

Difficulties in transferring funds between accounts

Fix: 1. Review Transfer Limits: Check if there are any limits on the amount you can transfer between accounts. This information can usually be fo... »»

Ads issue

App redirects to ads instead of login

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage > BMO Digital Banking. Tap 'Offload App' to clear the cache. Reinstall the app... »»

Network issue

System down for maintenance during critical times

Fix: 1. Check Maintenance Schedule: Look for any scheduled maintenance notifications in the app or on the BMO website. Plan your transactions aro... »»

Support issue

Customer service response is often unhelpful

Fix: 1. Prepare Information: When contacting customer service, have all relevant information ready (account number, issue details) to help them a... »»

Poor communication from customer support

Fix: 1. Document Your Issues: Keep a record of your interactions with customer support, including dates and details of your inquiries. This can h... »»

Security issue

Frequent password reset requirements

Fix: 1. Use a Password Manager: Consider using a password manager to store your passwords securely and help you generate strong, unique passwords... »»

Account issue

Inability to access accounts at night

Fix: 1. Check for Scheduled Maintenance: Verify if the app is undergoing maintenance during the night. This information may be available on the B... »»

Locked accounts due to verification issues

Fix: 1. Follow Verification Steps: Carefully follow the verification steps provided in the app. Ensure all information is accurate and complete t... »»

Glitches issue

Glitches during account verification

Fix: 1. Restart the App: Close the app completely and reopen it to see if the verification process works correctly after a fresh start. OR 2.... »»

UI issue

No clear sell button for stocks

Fix: 1. Navigate to the Trading Section: Ensure you are in the correct section of the app for trading stocks. Look for a 'Portfolio' or 'My Stock... »»

Confusing navigation and user interface

Fix: 1. Explore the Help Section: Use the app's help or tutorial section to familiarize yourself with the layout and features. This can help you... »»

Compatibility issue

App fails to recognize user device

Fix: 1. Restart Your Device: Restart your iPhone to refresh the system and clear any temporary glitches that may prevent device recognition. OR... »»

App does not support certain browsers or operating systems

Fix: 1. Use Supported Browsers: If accessing the app via a browser, ensure you are using a supported browser like Safari or Chrome. Update your b... »»

Camera issue

Inability to deposit checks via camera feature

Fix: 1. Ensure Proper Lighting: Make sure you are in a well-lit area and that the check is flat and free of wrinkles when taking a picture. OR... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

95.8%

Neutral

2.3%

Bad experience

1.9%

~ from our NLP analysis of 96,019 combined software ratings.

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Private Data BMO Digital Banking collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Contacts
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics