fix problems on Hugo’s Family Marketplace [iphone]

—— Run into issues on Hugo’s Family Marketplace? Get help pending when official support gets back to you!

Hugo’s Family Marketplace

Info:

company: Valley Markets, Incorporated

: https://shop.gohugos.com/

: shop.gohugos.com

Chat with our AI-based Hugo’s Family Marketplace Support

🛠️ Common Hugo’s Family Marketplace Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Scan tool never works

Fix: 1. Ensure that your iPhone's camera is functioning properly. Open the Camera app and check if it can capture images without issues. If not,... ⇲

Doesn’t show all items in store

Fix: 1. Check for any filters that may be applied in the app. Look for filter options at the top of the store page and ensure that all categories... ⇲

UI issue

Scattered typos and incomplete tagging

Fix: 1. Take note of specific typos or incomplete tags you encounter. 2. Use the app's feedback feature (if available) to report these issues dir... ⇲

Search issue

Difficult product searches

Fix: 1. Use broader search terms instead of specific ones. For example, if searching for 'organic apples', try just 'apples' to see if more resul... ⇲

No results for specific searches

Fix: 1. Double-check the spelling of the items you are searching for. 2. Try searching for synonyms or alternative names for the product. 3. If t... ⇲

Bugs issue

Member card doesn’t scan

Fix: 1. Ensure that the member card is clean and free from scratches or damage. 2. Try adjusting the distance between the card and the scanner; s... ⇲

Rewards card won’t come up

Fix: 1. Ensure that you are logged into your account where the rewards card is linked. 2. Check if there are any updates available for the app th... ⇲

Payments issue

High provisional fee

Fix: 1. Review the app's terms and conditions regarding fees to understand what the provisional fee covers. 2. Consider comparing the fees with o... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

92.2%

Neutral

4.5%

Bad experience

3.2%

~ from our NLP analysis of 374 combined software ratings.

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Private Data Hugo’s Family Marketplace collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- Identifiers
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Financial Info
- Location
- Usage Data