fix problems on Sentry Pro [iphone]

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—— Run into issues on Sentry Pro? Get help pending when official support gets back to you!

Sentry Pro—For your Tesla
Info:
company: SENTRY BRAIN SINGLE MEMBER P.C.
: https://sentrypro.app/support
Chat with our AI-based Sentry Pro Support
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Camera issue

Does not provide direct access to camera recordings

Fix: Check if there are any updates available for the app that might include this feature. Go to the App Store, tap on your profile icon, and scr... ⇲

Cannot view cameras after downloading the app

Fix: Ensure that you have logged into the app with the correct credentials associated with your Tesla account. If you are logged in but still can... ⇲
 
Notifications issue

Notifications often delayed

Fix: Ensure that your iPhone is connected to a stable internet connection. Delayed notifications can often be a result of poor connectivity. Swit... ⇲

No option for critical notifications

Fix: Check the app settings to see if there is a way to categorize notifications. If critical notifications are not available, consider using the... ⇲

No persistent notifications

Fix: Go to your iPhone's Settings > Notifications > Sentry Pro and ensure that the notification style is set to Banner or Alerts, which can help... ⇲

Missed alerts despite notifications being enabled

Fix: Double-check your notification settings in both the app and your iPhone's settings to ensure everything is configured correctly. Sometimes,... ⇲

Does not notify when people are near

Fix: Check the app settings to ensure that location services are enabled and that the app has permission to access your location. Go to Settings... ⇲
 
Bugs issue

Sentry Pro fails to recognize car in Sentry mode

Fix: Make sure that your Tesla is properly set to Sentry mode. You can do this through the Tesla app or the car's touchscreen. If the app still d... ⇲
 
Network issue

Frequent connection issues

Fix: Check your internet connection and ensure that your iPhone is connected to a stable Wi-Fi or cellular network. If the connection is weak, tr... ⇲
 
UI issue

Does not log date/time of alerts

Fix: Check the app settings to see if there is an option to enable logging of alerts. If not, consider keeping a manual log of important alerts f... ⇲
 
Settings issue

Cannot unsubscribe easily

Fix: Go to the app settings and look for subscription management options. There should be a section for managing your subscription where you can... ⇲
 
Freezing issue

Sentry Pro freezes while watching stream

Fix: Ensure that your iPhone has enough storage space available. Go to Settings > General > iPhone Storage and check if you need to free up space... ⇲
 
Support issue

Customer service unresponsive

Fix: Check the app for any FAQs or help sections that might provide answers to common issues. Sometimes, self-help resources can resolve your que... ⇲
 
Payments issue

Subscription fee considered too high

Fix: Evaluate the features you are using and consider downgrading to a lower tier if available. This can help reduce costs while still providing... ⇲

Subscription charged despite cancellation

Fix: Check your subscription status in the app or through your iPhone's Settings > [Your Name] > Subscriptions to confirm that the cancellation w... ⇲
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 what users are saying
Good experience
65.9%

Bad experience
28.9%

Neutral
5.2%

~ from our NLP analysis of 135 combined software ratings.

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 Private Data Sentry Pro collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data

  Cost of Subscriptions
  1. Monthly Single Vehicle Subscr.: $4.99 Enable support to monitor a single vehicle
  2. Single Vehicle Sentry : $39.99 Enable support to monitor a single vehicle
  3. Yearly subscription/Single Veh: $34.99 Yearly subscription for a single vehicle
  4. Lifetime: $99.99 Lifetime full feature unlock