fix problems on CARRISway [iphone]

—— Run into issues on CARRISway? Get help pending when official support gets back to you!

CARRISway

Info:

company: COMPANHIA CARRIS DE FERRO DE LISBOA, E.M., S.A.

: https://www.carris.pt

: cway.alx.carris.pt

Chat with our AI-based CARRISway Support

🛠️ Common CARRISway Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Card reading functionality does not work

Fix: 1. Ensure that your device's camera is clean and unobstructed. Sometimes dirt or smudges can interfere with the card reading process. 2. Res... ⇲

No option to top up or buy monthly pass

Fix: 1. Check if there are any updates available for the app. Sometimes features are added in newer versions. Go to the App Store, search for CAR... ⇲

Customization issue

No language choice in the app

Fix: 1. Check the device's language settings. Go to Settings > General > Language & Region and ensure your preferred language is set. Some apps a... ⇲

Updates issue

No updates or fixes in the last year

Fix: 1. Regularly check the App Store for updates. Sometimes updates are released without notifications. 2. If you notice persistent issues, cons... ⇲

Payments issue

Apple Pay cannot complete purchases

Fix: 1. Ensure that Apple Pay is set up correctly on your device. Go to Settings > Wallet & Apple Pay and check that your cards are added and tha... ⇲

Bugs issue

CARRISway fails to read new cards

Fix: 1. Ensure that the new card is compatible with the app. Some cards may not be supported. 2. Try cleaning the card to ensure there are no obs... ⇲

Unusable for main purpose

Fix: 1. Identify the specific functionality that is not working and try to troubleshoot it individually. For example, if card reading is the main... ⇲

Error occurs when reading card

Fix: 1. Check if the card is damaged or dirty. Clean the card gently with a soft cloth and try again. 2. Ensure that the app has the necessary pe... ⇲