fix problems on Legacy View [iphone]

—— Run into issues on Legacy View? Get help pending when official support gets back to you!

Legacy View

Info:

company: Chandler Systems, Inc.

: http://www.chandlersystemsinc.com/contact-chandler-systems-inc.php

: csih2o.com

Chat with our AI-based Legacy View Support

🛠️ Common Legacy View Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Bluetooth connection issues

Fix: 1. Ensure that Bluetooth is enabled on your iPhone by going to Settings > Bluetooth and toggling it on. 2. Restart both your iPhone and the... ⇲

Average water usage display is inaccurate

Fix: 1. Check the calibration settings in the app to ensure they are set correctly. Refer to the user manual for specific calibration instruction... ⇲

Notifications issue

No notification for continuous water usage

Fix: 1. Check the notification settings in the app by going to Settings > Notifications and ensuring that notifications for Legacy View are enabl... ⇲

Network issue

Legacy view loses Bluetooth connectivity

Fix: 1. Ensure that the Legacy View device is within the recommended range for Bluetooth connectivity. Move closer to the device if necessary. 2.... ⇲

Single Bluetooth connection limitation

Fix: 1. If you need to connect multiple devices, consider using a Bluetooth splitter or hub that allows multiple connections. 2. Alternatively, d... ⇲

No WiFi connectivity for remote access

Fix: 1. Check if your Legacy View device supports WiFi connectivity and ensure it is properly set up. Refer to the user manual for setup instruct... ⇲

Updates issue

Legacy View fails to locate softener after updates

Fix: 1. After an update, restart the app and your iPhone to refresh the connection. 2. Ensure that the softener is powered on and within range of... ⇲

Usage stats not registering after updates

Fix: 1. Check the app settings to ensure that usage tracking is enabled. 2. Restart the app and your iPhone to refresh the data collection proces... ⇲

UI issue

Legacy View only works in landscape mode

Fix: 1. Check if there is an option in the app settings to enable portrait mode. If not, consider using the app in landscape mode as a temporary... ⇲

Crashes issue

Legacy View crashes during time sync

Fix: 1. Ensure that your iPhone has the latest iOS version by checking Settings > General > Software Update. 2. Restart the app and your iPhone t... ⇲

Legacy View closes when connecting to softener

Fix: 1. Restart your iPhone and the Legacy View device to clear any temporary issues. 2. Ensure that both devices are updated to the latest softw... ⇲

Support issue

Customer service response issues

Fix: 1. Check the app or device for any FAQs or troubleshooting guides that may address your issue. 2. Look for community forums or user groups o... ⇲

Bugs issue

Legacy View does not track water usage

Fix: 1. Ensure that the app has the necessary permissions to access your device's sensors. Go to Settings > Privacy > Bluetooth and ensure Legacy... ⇲