fix problems on Goldie [iphone]

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—— Run into issues on Goldie? Get help pending when official support gets back to you!

Goldie: Appointment Scheduler
Info:
company: Quartet
: https://support.heygoldie.com
: heygoldie.com
Chat with our AI-based Goldie Support
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UI issue

Confusing service summary screen

Fix: 1. Familiarize yourself with the layout by spending some time navigating through the service summary screen. 2. Check if there are any tutor... ⇲

Difficulty navigating the calendar interface

Fix: 1. Spend some time exploring the calendar features and familiarize yourself with the layout. 2. Look for any tutorial or help sections withi... ⇲
 
Messages issue

Limited messaging options in free version

Fix: 1. Explore the messaging options available in the free version and utilize them to their fullest potential. 2. Consider using alternative me... ⇲

Limited character count for text messages

Fix: 1. Be concise in your messaging and focus on the most important information. 2. Use abbreviations where appropriate to save space. OR 1.... ⇲
 
Features issue

No option for clients to schedule their own appointments

Fix: 1. Use a third-party scheduling tool that allows clients to book appointments directly, and link it to your Goldie account. 2. Manually send... ⇲

Lack of auto rebook feature for overlapping appointments

Fix: 1. Manually check for overlapping appointments and adjust them as needed. 2. Use a calendar app that allows for better management of overlap... ⇲

No option to send invoices for no-shows

Fix: 1. Create a manual invoice template using a word processor or spreadsheet software and send it to clients via email for no-shows. 2. Use a t... ⇲

No option to mark no-shows directly on appointments

Fix: 1. Keep a separate log of no-shows in a spreadsheet or note-taking app to track them manually. 2. Use a color-coding system in your calendar... ⇲
 
Updates issue

Inconsistent updates causing temporary malfunctions

Fix: 1. Regularly check for updates in the App Store and install them as they become available to ensure you have the latest version. 2. If an up... ⇲

Inability to retain preferred calendar view after updates

Fix: 1. After each update, manually set your preferred calendar view again in the app settings. 2. Keep a note of your preferred settings to quic... ⇲
 
Settings issue

Difficulty in changing existing appointments when services are modified

Fix: 1. Go to the appointment details and look for an 'Edit' option to change the service. 2. If the app does not allow changes, consider canceli... ⇲
 
Customization issue

Limited customization for appointment reminders

Fix: 1. Explore the settings in the Goldie app to see if there are any options for customizing reminders. 2. Use a separate reminder app to set c... ⇲

No option to create templates for multiple businesses

Fix: 1. Create a manual template in a document or spreadsheet that you can copy and paste for each business. 2. Use a separate scheduling tool th... ⇲
 
Payments issue

High cost for additional text messages

Fix: 1. Limit the number of text messages sent by consolidating information into fewer messages. 2. Use email or other free messaging platforms t... ⇲

No option for cash deposits during manual bookings

Fix: 1. Use a separate payment processing app to handle cash deposits and keep track of them manually. 2. Inform clients about the deposit requir... ⇲
 
Compatibility issue

No desktop version available

Fix: 1. Use an iOS emulator on your desktop to run the Goldie app, allowing you to access it on a larger screen. 2. Consider using a mobile devic... ⇲
 
Uploads issue

Lack of portfolio picture upload for online booking

Fix: 1. Use social media or a personal website to showcase your portfolio and link it in your Goldie profile. 2. Consider using a third-party ser... ⇲
 
Notifications issue

No notification for sending reminders

Fix: 1. Set personal reminders on your phone or use a task management app to remind you to send out notifications manually. 2. Create a schedule... ⇲
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 what users are saying
Good experience
96.1%

Bad experience
2.0%

Neutral
1.8%

~ from our NLP analysis of 8,356 combined software ratings.

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 Private Data Goldie collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Pro 50% Off: $19.99 Discounted Pro for the first 3 months
  2. Pro: $19.99 Pro subscription for Goldie
  3. Premium Monthly 50% Off: $9.99 Discounted Premium for the first 12 months
  4. Premium: $9.99 Premium subscription for Appointfix
  5. Old Premium: $6.99 Premium subscription for Appointfix
  6. Pro Resubscription: $19.99 Discounted Pro for the first three months
  7. Pro 50% Off: $19.99 Discounted Pro for the first 3 months
  8. Old Ultimate: $19.99 Ultimate subscription for Goldie
  9. Team+Unlimited Staff: $39.99 Team subscription with Unlimited Staff
  10. Premium Resubscription : $9.99 Discounted Premium for the first three months