fix problems on SmartShanghai [iphone]

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—— Run into issues on SmartShanghai? Get help pending when official support gets back to you!

SmartShanghai
Info:
company: 上海煌飞商务咨询有限公司
: https://www.smartshanghai.com.cn/faqs/smsh-iphone-app
: www.smartshanghai.com.cn
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Bugs issue

event locations are incorrect

Fix: Cross-reference the event location with Google Maps or another reliable mapping service to confirm the address. If discrepancies exist, repo... ⇲

needs bug fixes

Fix: Regularly check for app updates in the App Store, as developers often release patches to fix bugs. OR If you encounter specific bugs, doc... ⇲
 
Syncing issue

favorites not appearing

Fix: Log out of your account and log back in. This can refresh your favorites list and may resolve any syncing issues. OR Check if the app has... ⇲

favorites can't be found

Fix: Check if you are logged into the correct account. Sometimes favorites are tied to specific user accounts. OR Try searching for the items... ⇲
 
Search issue

search results return no results

Fix: Ensure you are using the correct keywords and filters. Try broadening your search terms or removing filters to see if results appear. OR... ⇲
 
Updates issue

outdated restaurant and store listings

Fix: Manually verify the listings by checking the restaurant or store's official website or social media for the most current information. OR... ⇲

SmartShanghai barely works after latest update

Fix: Check for any additional updates in the App Store. Sometimes, a quick follow-up update is released to fix issues from the previous version.... ⇲

not always up-to-date on closures or new openings

Fix: Follow local news sources or social media pages for real-time updates on closures and openings in your area. OR Check the app regularly f... ⇲

subway map eliminated

Fix: Download a dedicated subway map app or PDF for offline access to subway routes and stations. OR Use Google Maps or another mapping servic... ⇲

new update erases favorites

Fix: Check if the app has a backup feature for favorites. If available, restore your favorites from the backup. OR If favorites are lost, cons... ⇲

live update feature problematic

Fix: Ensure your internet connection is stable, as poor connectivity can affect live updates. Try switching networks if possible. OR If live u... ⇲

subway map out of date

Fix: Use a dedicated subway map app or website for the most current subway information while using SmartShanghai for other event details. OR R... ⇲
 
Loading issue

pages return 'something went wrong' error

Fix: Try clearing the app's cache or data through your device settings. This can resolve temporary glitches causing the error. OR If the issue... ⇲
 
UI issue

maps locations not perfect

Fix: Use an alternative mapping service like Google Maps for more accurate navigation while using the app for event information. OR Report ina... ⇲

missing transportation section

Fix: Use a separate transportation app or website to find transit information while using SmartShanghai for events and listings. OR Check if t... ⇲

menu not helpful

Fix: Look for the restaurant's official website or social media for a more comprehensive menu, as the app may not have the latest updates. OR... ⇲
 
Crashes issue

SmartShanghai crashes occasionally

Fix: Ensure your device's operating system is up to date, as compatibility issues can cause crashes. Update if necessary. OR If the app contin... ⇲
 
Customization issue

no 'stuff near me' feature

Fix: Use your device's location services to find nearby events or listings through other apps or websites while using SmartShanghai for specific... ⇲

directory lacks filtering options

Fix: Use the search function to find specific items or categories instead of relying on filters. OR Suggest the addition of filtering options... ⇲
 
Features issue

no integrated mapping

Fix: Use a separate mapping application alongside SmartShanghai to navigate to event locations or listings. OR Check if the app has a feedback... ⇲
 
Slow issue

slow loading times

Fix: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if performance improves. OR Close other apps ru... ⇲
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 what users are saying
Good experience
95.7%

Bad experience
2.7%

Neutral
1.6%

~ from our NLP analysis of 557 combined software ratings.

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 Private Data SmartShanghai collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics