fix problems on ID [iphone]

—— Run into issues on ID? Get help pending when official support gets back to you!

ID: Moodboard with friends

Info:

company: amo

: https://www.amo.co/privacy-policy/

Chat with our AI-based ID Support

🛠️ Common ID Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Limited choices for stickers and colors

Fix: Explore third-party sticker packs or color palettes that can be imported into the app. Check if the app allows importing images from your ph... ⇲

Cannot delete stickers

Fix: Try long-pressing the sticker you want to delete. This may bring up a context menu with a delete option. If that doesn't work, check if ther... ⇲

Crashes issue

ID crashes after adding multiple photos

Fix: Ensure that your device has enough storage space available. Go to Settings > General > iPhone Storage to check. If storage is low, delete un... ⇲

Bugs issue

Text and stickers disappear after a few days

Fix: Check if there is an auto-save feature in the app settings. If so, ensure it is enabled to prevent loss of data. Also, regularly save your w... ⇲

UI issue

Accidental friend requests when tapping profile photos

Fix: Be cautious when tapping profile photos. If possible, adjust your tapping technique to avoid accidental clicks. Alternatively, check if ther... ⇲

Limited zoom functionality

Fix: Try using pinch-to-zoom gestures to see if that improves zoom capabilities. If the app has a zoom slider, adjust it to your preference. OR... ⇲

Finicky rotation mechanism for stickers

Fix: Try using two fingers to rotate stickers for more control. If the app has a rotation lock feature, ensure it is turned off. OR If the rot... ⇲

Loading issue

Sign-up issues with loading

Fix: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that resolves the loading issue. Restart... ⇲

Settings issue

Background remover cannot be toggled off

Fix: Look for a settings menu within the app that allows you to adjust the background removal feature. If there is no toggle, try restarting the... ⇲

Freezing issue

Freezing and shaking screen

Fix: Force close the app and restart it. To do this, double-tap the home button (or swipe up from the bottom) and swipe the app off the screen. T... ⇲

Permissions issue

Requires access to contacts to use

Fix: Review the app's privacy settings. If you are uncomfortable granting access to contacts, see if you can use the app without that feature or... ⇲

Account issue

Expired invites

Fix: If you receive an expired invite, try asking the sender to resend the invite. They may need to generate a new link or code for you to use.... ⇲

Mandatory friend invites before exploring the app

Fix: If you are required to send invites, consider inviting a few trusted friends to help you explore the app together. OR Look for any option... ⇲

Cannot log in after deleting the app

Fix: Ensure you are using the correct login credentials. If you forgot your password, use the 'Forgot Password' feature to reset it. OR Check... ⇲

Glitches issue

Glitches with multiple layers

Fix: Try flattening the layers if the app allows it. This can help reduce glitches by simplifying the image structure. OR If the app has a lay... ⇲

Search issue

No option to browse other members' boards

Fix: Check the app settings to see if there is a privacy setting that needs to be adjusted to allow browsing of other boards. OR If browsing i... ⇲

Privacy issue

Invasive access to personal contacts

Fix: Review the app's permissions in your device settings. Go to Settings > Privacy > Contacts and adjust the permissions for the app as needed.... ⇲

Support issue

Poor onboarding process

Fix: Take time to explore the app's interface on your own. Familiarize yourself with the features through trial and error. OR Look for online... ⇲

No help button or support

Fix: Check the app's settings or about section for any links to FAQs or support resources. Sometimes help is hidden in menus. OR Search online... ⇲

Ads issue

ID feels like a scam or money grab

Fix: Research user reviews and ratings on the App Store to gauge the app's credibility. Look for updates or improvements that may address concern... ⇲

Customization issue

Inability to create multiple collages

Fix: Check if there is a limit on the number of collages you can create. If so, try deleting old collages to make space for new ones. OR Consi... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

71.2%

Bad experience

25.4%

Neutral

3.4%

~ from our NLP analysis of 59 combined software ratings.

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Private Data ID collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contacts
- Diagnostics