fix problems on PINACLE [iphone]

—— Run into issues on PINACLE? Get help pending when official support gets back to you!

PINACLE®

Info:

company: PNC Bank, N.A.

: https://www.pnc.com/pinacle

: www.pnc.com

Chat with our AI-based PINACLE Support

🛠️ Common PINACLE Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Face ID causes screen to go blank

Fix: 1. Go to your iPhone's Settings. 2. Scroll down and tap on 'Face ID & Passcode'. 3. Ensure that Face ID is set up correctly and that the app... ⇲

PINACLE crashes frequently

Fix: 1. Ensure your iPhone is running the latest version of iOS by going to Settings > General > Software Update. 2. If an update is available, i... ⇲

Crashes issue

PINACLE does not open at all

Fix: 1. Restart your iPhone by holding down the power button and sliding to power off. 2. After the device is off, turn it back on and try openin... ⇲

Closes unexpectedly during use

Fix: 1. Ensure your iPhone is running the latest version of iOS by going to Settings > General > Software Update. 2. If an update is available, i... ⇲

Crashes within 20-30 seconds

Fix: 1. Ensure your iPhone is updated to the latest iOS version by going to Settings > General > Software Update. 2. If an update is available, i... ⇲

Limited functionality after login

Fix: 1. Log out of the app and log back in to refresh your session. 2. Ensure that you have a stable internet connection, as limited functionalit... ⇲

Times out during login

Fix: 1. Ensure you have a strong and stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Clear th... ⇲

Does not remember credentials

Fix: 1. Ensure that you have enabled 'Remember Me' or similar options in the app settings during login. 2. Check your iPhone's settings by going... ⇲

Loading issue

Loading issues

Fix: 1. Check your internet connection to ensure it is stable. Switch between Wi-Fi and cellular data if necessary. 2. Clear the app's cache by g... ⇲

Bugs issue

Bugs and poor usability

Fix: 1. Check for app updates in the App Store and install any available updates, as they may contain bug fixes. 2. Clear the app's cache by goin... ⇲

Overall low rating in app store

Fix: 1. Regularly check for updates in the App Store and install them to ensure you have the latest features and bug fixes. 2. Provide feedback w... ⇲

Updates issue