fix problems on PBS [iphone]

—— Run into issues on PBS? Get help pending when official support gets back to you!

PBS: Watch TV & Documentaries

Info:

company: PBS

: http://help.pbs.org/support/home?app=410

: www.pbs.org

Chat with our AI-based PBS Support

🛠️ Common PBS Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

PBS freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the PBS app off t... ⇲

Audio from multiple programs plays simultaneously

Fix: 1. Close the PBS app completely and restart it. 2. If the issue continues, check if other apps are running in the background that may be pla... ⇲

Account issue

PBS does not recognize Passport subscription

Fix: 1. Ensure you are logged into the correct PBS account associated with your Passport subscription. Go to the app settings and check your acco... ⇲

Cumbersome account management

Fix: 1. Familiarize yourself with the account management section of the app. Take note of where to find settings for subscriptions, preferences,... ⇲

Search issue

Difficulty locating in-progress programs

Fix: 1. Use the 'My List' feature to save programs you are currently watching. This can help you easily find them later. 2. Check the 'Continue W... ⇲

Customization issue

Limited options for how-to and local culture content

Fix: 1. Use the search function in the app to look for specific how-to or local culture programs. 2. Explore PBS's website or other platforms tha... ⇲

Bugs issue

Closed captioning issues

Fix: 1. Check if closed captioning is enabled in the app settings. Go to Settings > Accessibility > Subtitles & Captioning and ensure it is turne... ⇲

Glitches issue

Glitches during streaming

Fix: 1. Ensure you have a stable internet connection. Test your connection speed using a speed test app. 2. Close other apps that may be using ba... ⇲

UI issue

Confusing navigation for accessing content

Fix: 1. Spend some time exploring the app's layout and familiarize yourself with the different sections. 2. Use the search function to quickly fi... ⇲

Updates issue

No option to upgrade through the app

Fix: 1. Visit the PBS website on a browser to check for upgrade options. 2. If you want to upgrade your subscription, follow the instructions pro... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.9%

Bad experience

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Neutral

1.0%

~ from our NLP analysis of 261,107 combined software ratings.

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Private Data PBS collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
- Diagnostics
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Search History
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics