fix problems on Rockd [iphone]

—— Run into issues on Rockd? Get help pending when official support gets back to you!

Rockd

Info:

company: University of Wisconsin-Madison Shared Apps

: https://rockd.org/faq

: rockd.org

Chat with our AI-based Rockd Support

🛠️ Common Rockd Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Downloadable maps do not work offline

Fix: Ensure that you have downloaded the maps correctly. Go to the map section of the app, select the desired map, and look for an option to down... ⇲

Signup page jumps to login page

Fix: Clear the app's cache and data. Go to your iPhone settings, find the Rockd app, and select 'Clear Cache' or 'Reset Data'. This can help reso... ⇲

Bugs issue

Rockd refreshes and loses location when exiting

Fix: Check your app settings to ensure that location services are enabled. Go to Settings > Privacy > Location Services and make sure Rockd is se... ⇲

UI issue

Buttons obscured by device status icons

Fix: Adjust the display settings on your iPhone. Go to Settings > Display & Brightness and try changing the text size or display zoom settings. T... ⇲

Vague international maps

Fix: Check for any updates to the app. Developers often release updates that improve map details and accuracy. Go to the App Store, search for Ro... ⇲

Cannot view strike/dip information

Fix: Ensure that you are using the latest version of the app, as updates may fix bugs related to viewing geological information. Check the App St... ⇲

Color coding for formations is confusing

Fix: Check the app's help or tutorial section for an explanation of the color coding system. Understanding the key can help clarify the informati... ⇲

Slow issue

Slow loading of taxa tab

Fix: Check your internet connection. A slow or unstable connection can cause loading issues. Try switching to a different Wi-Fi network or using... ⇲

Uploads issue

Geological overlay fails to upload

Fix: Ensure that you have a stable internet connection when trying to upload the geological overlay. If your connection is weak, the upload may f... ⇲

Search issue

Inability to look up locations

Fix: Make sure that location services are enabled for the app. Go to Settings > Privacy > Location Services and ensure Rockd is allowed to access... ⇲

Customization issue

Dashboard information cannot be moved

Fix: Check the app settings for any options related to dashboard customization. Some apps allow you to rearrange dashboard elements in the settin... ⇲

Freezing issue

Stuck in check-in screen

Fix: Force close the app by swiping up from the bottom of the screen and swiping Rockd off the screen. Then, reopen the app to see if it resolves... ⇲

Links issue

Broken link to developer webpage

Fix: Check if the link is correct by manually entering the URL in your browser. If the link is broken, you can search for the developer's website... ⇲

Content issue

Lacking content in certain areas

Fix: Check for updates to the app, as new content may be added in newer versions. Go to the App Store and see if an update is available. OR Co... ⇲

No groundwater section/tab

Fix: Check the app settings to see if there is an option to enable or display groundwater information. Some features may be hidden in the setting... ⇲