fix problems on Dallas Stars [iphone]

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—— Run into issues on Dallas Stars? Get help pending when official support gets back to you!

Dallas Stars
Info:
company: DSE Hockey Club, L.P.
: https://dallasstars.formstack.com/forms/feedback_form
: dallasstars.com
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Crashes issue

Dallas Stars crashes on main screen

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button on older iPhones) and swiping the Dallas... ⇲

Dallas Stars does not open on iOS

Fix: Ensure your iOS is updated to the latest version. Go to Settings > General > Software Update and install any available updates. OR If the... ⇲

Dallas Stars opens and immediately closes

Fix: Force close the app and restart your iPhone as previously described. This can often resolve temporary glitches. OR If the problem persist... ⇲
 
Compatibility issue

Conflict between app and Ticketmaster

Fix: Log out of both the Dallas Stars app and Ticketmaster app, then log back in. This can help reset any session conflicts. To log out, go to th... ⇲
 
Account issue

Cannot manage tickets through the app

Fix: Ensure that you are logged into the correct account associated with your tickets. Go to the account settings in the app and verify your logi... ⇲

No basic account functionality

Fix: Check if you are using the latest version of the app. If not, update it as described previously. Sometimes, account features are added in up... ⇲

Ticket transfer does not accept standard phone number format

Fix: Ensure that you are entering the phone number in the correct format. Check if the app requires a specific format (e.g., including country co... ⇲
 
Updates issue

Update makes app harder to use

Fix: Explore the app's settings to see if there are options to customize the interface or revert to a previous layout if available. OR Provide... ⇲
 
Login issue

Cannot receive access code via phone number

Fix: Check that the phone number linked to your account is correct. Go to the account settings in the app and verify your phone number. OR Try... ⇲

Requires constant sign out and sign in to function

Fix: Check for any app updates that may address this issue. Keeping the app updated can resolve bugs that cause frequent logouts. OR If the is... ⇲
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 what users are saying
Good experience
68.3%

Bad experience
25.4%

Neutral
6.3%

~ from our NLP analysis of 63 combined software ratings.

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 Private Data Dallas Stars collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location