fix problems on 途家民宿-民宿客栈和短租预订平台 [iphone]

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—— Run into issues on 途家民宿-民宿客栈和短租预订平台? Get help pending when official support gets back to you!

途家民宿-民宿客栈和短租预订平台
Info:
company: Tujia Online Information Technology (Beijing) Co., Ltd.
: http://www.tujia.com/
Chat with our AI-based 途家民宿-民宿客栈和短租预订平台 Support
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Bugs issue

Inaccurate rental information

Fix: Double-check the rental details against multiple sources, such as the host's profile and guest reviews. If you notice discrepancies, reach o... ⇲

Poor room cleanliness

Fix: When checking in, inspect the room thoroughly. If it does not meet cleanliness standards, contact the host immediately through the app to re... ⇲

Poor backend management

Fix: If you experience issues with booking or managing your reservations, try logging out of the app and logging back in. This can refresh your s... ⇲
 
Registration issue

Difficult registration process

Fix: Ensure that you have a stable internet connection and that you are using the latest version of the app. If you encounter issues, try restart... ⇲

Issues with code delivery for registration

Fix: If you are not receiving the registration code, check your spam or junk email folder if you are using email for registration. Ensure that yo... ⇲
 
Search issue

Server errors during house search

Fix: Check your internet connection and try switching between Wi-Fi and mobile data to see if the issue persists. If the app is still experiencin... ⇲

Inability to sort by walking distance

Fix: Use the map feature in the app to visually assess the proximity of rental properties to your desired location. This can help you find option... ⇲
 
Support issue

Unclear contact information for hosts

Fix: Use the app's messaging feature to communicate with the host directly. This is often the most reliable way to get in touch with them for any... ⇲

Delayed response to complaints

Fix: When submitting a complaint, provide as much detail as possible, including photos and specific issues. This can help expedite the response p... ⇲
 
Crashes issue

途家民宿-民宿客栈和短租预订平台 crashes frequently on iOS

Fix: Ensure that your iPhone is running the latest version of iOS and that the app is updated to the latest version available in the App Store. T... ⇲
 
Compatibility issue

Limited support for overseas phone numbers

Fix: If you are registering with an overseas phone number, ensure that you are using the correct country code. Check the app's settings for any o... ⇲
 
Privacy issue

Lack of clear address information

Fix: Before booking, ask the host for the exact address and any additional directions that may be helpful. This can help you plan your arrival be... ⇲
 
UI issue

Inconsistent photo quality

Fix: When reviewing listings, pay attention to the date of the photos. Newer photos are likely to be more accurate representations of the propert... ⇲
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 what users are saying
Good experience
95.7%

Bad experience
3.1%

Neutral
1.3%

~ from our NLP analysis of 1,038 combined software ratings.

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 Private Data 途家民宿-民宿客栈和短租预订平台 collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics