fix problems on OHGO [iphone]

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—— Run into issues on OHGO? Get help pending when official support gets back to you!

OHGO
Info:
company: The Ohio Department of Transportation
: http://ohgo.com/Help.aspx
: ohgo.com
Chat with our AI-based OHGO Support
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Updates issue

Badly needs updating

Fix: Check the App Store for any available updates for the OHGO app. Open the App Store, tap on your profile icon, and scroll to see if OHGO has... ⇲

Missing important road closure information

Fix: Check for any settings within the app that allow you to enable notifications for road closures or updates. OR Visit the official OHGO web... ⇲

Slow updates

Fix: Ensure that your app is set to update automatically by going to Settings > App Store and enabling 'App Updates'. OR Manually check for up... ⇲

Traffic patterns not available

Fix: Check the app settings to see if there is an option to enable traffic patterns or real-time traffic updates. OR Visit the official OHGO w... ⇲
 
Camera issue

Cameras only display screenshots

Fix: Check your internet connection. A weak or unstable connection can prevent live camera feeds from loading. Switch between Wi-Fi and cellular... ⇲

Older camera viewing option removed

Fix: Explore the app settings to see if there is an option to enable older camera views or check if there are alternative camera options availabl... ⇲

Camera at I-71 and SR 126 never works

Fix: Check if there are any known issues with that specific camera by looking for updates or announcements within the app or on the official webs... ⇲

Unable to access traffic cameras

Fix: Ensure that your app has the necessary permissions to access your location and the internet. Go to Settings > Privacy > Location Services an... ⇲
 
Video issue

Horrible video quality

Fix: Ensure that you are using a strong internet connection. If you are on cellular data, try switching to Wi-Fi for better quality. OR Check... ⇲
 
UI issue

Icons hard to press

Fix: Adjust the touch sensitivity settings on your iPhone. Go to Settings > Accessibility > Touch and adjust the settings to see if it improves y... ⇲

Interface not intuitive

Fix: Take some time to explore the app's features and layout. Look for a help or FAQ section that may provide guidance on using the app effective... ⇲

Confusing interface

Fix: Take a moment to familiarize yourself with the layout and features of the app. Consider creating a cheat sheet for quick reference. OR Lo... ⇲

Requires at least one star to submit rating

Fix: If you are unhappy with the app, consider leaving constructive feedback in your review to help improve future versions. OR If you do not... ⇲
 
Crashes issue

OHGO crashes on launch

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the OHGO app off the screen... ⇲

Latest version does not work

Fix: Try uninstalling and reinstalling the app to see if that resolves any issues with the latest version. OR Check for any known issues with... ⇲
 
Compatibility issue

Does not work with Apple CarPlay

Fix: Check if your iPhone is connected to CarPlay properly. Go to Settings > General > CarPlay and ensure that OHGO is listed and enabled. OR... ⇲
 
Freezing issue

Road video cams show frozen images

Fix: Refresh the camera feed by pulling down on the screen to reload the content. This can sometimes resolve frozen images. OR Check your inte... ⇲
 
Loading issue

OHGO hangs on opening screen

Fix: Force close the app and restart your iPhone to clear any temporary glitches that may be causing the hang. OR Check your internet connecti... ⇲

OHGO only shows map, nothing else loads

Fix: Check your internet connection to ensure it is stable. A weak connection can prevent additional features from loading. OR Try restarting... ⇲
 
Network issue

Server problems prevent features from loading

Fix: Check the OHGO social media pages or website for any announcements regarding server issues or maintenance. OR Try using the app during of... ⇲
 
Search issue

No option to find specific cameras

Fix: Explore the app's search functionality to see if there is a way to search for specific cameras by name or location. OR Consider using the... ⇲
 
Bugs issue

OHGO is unusable

Fix: Try uninstalling and reinstalling the app to resolve any persistent issues that may be affecting usability. OR Check for any updates to y... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
64.9%

Good experience
31.3%

Neutral
3.8%

~ from our NLP analysis of 211 combined software ratings.

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 Private Data OHGO collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics