fix problems on My Equity [iphone]

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—— Run into issues on My Equity? Get help pending when official support gets back to you!

My Equity - Equity Residential
Info:
company: Equity Residential
: http://www.equityapartments.com/Contact
: www.equityapartments.com
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Login issue

Login issues and email verification errors

Fix: Ensure that you are entering the correct email and password. If you have forgotten your password, use the 'Forgot Password' feature to reset... ⇲

Locked out of app due to unrecognized email

Fix: Double-check the email you are using to log in. If you have multiple email accounts, try using a different one that you may have registered... ⇲
 
Network issue

Constant error screens and connectivity issues

Fix: Check your internet connection. Ensure you have a stable Wi-Fi or cellular data connection. You can test this by trying to load a different... ⇲
 
Payments issue

Payment confirmation errors

Fix: After making a payment, take a screenshot of the confirmation page for your records. If you do not receive a confirmation email, check your... ⇲

Unreliable payment portal

Fix: If the payment portal is unreliable, try using a different payment method or accessing the web portal for payments instead. OR Keep a rec... ⇲

Inconsistent payment updates

Fix: Keep a manual record of your payments and compare them with the app's records to identify discrepancies. OR If you notice inconsistencies... ⇲

Inability to pay with credit card in app

Fix: Check if the app supports credit card payments by reviewing the payment options in the app settings or help section. OR If credit card pa... ⇲
 
Security issue

Auth and SAML token cookie issues

Fix: Log out of the app and clear your browser cookies if you are using the web portal. This can help reset any authentication issues. OR Rein... ⇲

Face ID feature not working

Fix: Ensure that Face ID is enabled for the My Equity app in your iPhone settings. Go to Settings > Face ID & Passcode > Other Apps and toggle on... ⇲
 
Crashes issue

Frequent crashes

Fix: Ensure your iPhone's operating system is up to date. Go to Settings > General > Software Update to check for updates. OR Close other apps... ⇲

Frequent app crashes during use

Fix: Ensure that your device has enough storage space. Go to Settings > General > iPhone Storage to check and free up space if necessary. OR C... ⇲
 
Glitches issue

Broken and glitchy features

Fix: Try restarting the app. Close it completely and then reopen it to see if the glitches persist. OR If specific features are not working, c... ⇲
 
UI issue

Inability to see comments while typing

Fix: Try rotating your device to landscape mode while typing. This can sometimes provide a better view of the comments section. OR If the issu... ⇲

Non-functional copy and paste

Fix: Restart your iPhone to refresh the clipboard functionality. Sometimes, a simple restart can resolve temporary issues. OR If copy and past... ⇲

Poor community communication interface

Fix: Provide feedback within the app if possible, or use alternative communication methods (like email or forums) to engage with the community.... ⇲

Overall poor user experience

Fix: Take time to explore the app and familiarize yourself with its features. Sometimes, understanding the layout can improve the experience. O... ⇲
 
Slow issue

Laggy scrolling and timeline issues

Fix: Close any unnecessary apps running in the background to improve performance. This can help reduce lag. OR Check for app updates, as perfo... ⇲

High latency in comments

Fix: Try refreshing the app or logging out and back in to see if this resolves the latency issue. OR If latency persists, consider typing comm... ⇲
 
Notifications issue

Notifications do not clear

Fix: Try logging out of the app and logging back in to refresh the notification system. OR Check your iPhone's notification settings for the M... ⇲
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 what users are saying
Bad experience
79.1%

Good experience
18.4%

Neutral
2.6%

~ from our NLP analysis of 425 combined software ratings.

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 Private Data My Equity collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content