fix problems on T- [iphone]

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T-Mobile Safe & Found
Info:
company: Sprint
: https://www.sprint.com/en/support/solutions/services/safe-and-found.html
: safeandfound.sprint.com
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Installation issue

Requires constant reinstallation

Fix: Check for any software updates for both the app and the iPhone. Go to the App Store and check for updates for T-Mobile Safe & Found, and als... ⇲

T- does not work without installation on child's phone

Fix: Ensure that the app is installed on the child's phone as required. If the child is resistant, explain the benefits of the app for their safe... ⇲
 
Settings issue

Notifications settings revert automatically

Fix: Check the notification settings within the app. Open T-Mobile Safe & Found, go to Settings, and ensure that notifications are enabled. Then,... ⇲
 
Customization issue

Limited parental control features

Fix: Explore the app thoroughly to ensure you are utilizing all available features. Sometimes features may be hidden in submenus. Check the app's... ⇲
 
Network issue

Cannot block internet usage

Fix: Use the built-in Screen Time feature on the iPhone. Go to Settings > Screen Time > App Limits to set limits on internet usage for specific a... ⇲

Frequent disconnections from family group

Fix: Check the internet connection on all devices involved. Ensure that all family members have stable internet access to maintain connections wi... ⇲
 
Updates issue

Location updates are delayed

Fix: Ensure that the app has permission to use background app refresh. Go to Settings > General > Background App Refresh and make sure it is enab... ⇲
 
Bugs issue

T- fails to recognize family members

Fix: Verify that all family members are correctly added to the app. Go to the family settings in T-Mobile Safe & Found and ensure that each membe... ⇲
 
Privacy issue

Users can disable location tracking

Fix: Educate family members about the importance of keeping location tracking enabled. Discuss the benefits and set expectations for its use. O... ⇲

Invasive privacy concerns

Fix: Review the app's privacy settings and adjust them according to your comfort level. Go to Settings within the app and limit the data shared i... ⇲
 
Payments issue

High monthly subscription cost

Fix: Evaluate the features you are using and determine if you can downgrade to a less expensive plan that still meets your needs. Check the app's... ⇲
 
Support issue

Poor customer support

Fix: Utilize the app's FAQ or help section for common issues and troubleshooting tips, which can often resolve problems without needing direct su... ⇲
 
UI issue

Confusing user interface

Fix: Take time to explore the app and familiarize yourself with its layout. Consider creating a cheat sheet of key features and their locations f... ⇲
 
Compatibility issue

Limited functionality compared to previous app

Fix: Explore the current app's features thoroughly to see if there are new functionalities that may not have been present in the previous version... ⇲
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 what users are saying
Good experience
76.2%

Bad experience
18.0%

Neutral
5.8%

~ from our NLP analysis of 3,233 combined software ratings.

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 Private Data T- collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics