fix problems on Pleng [iphone]

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—— Run into issues on Pleng? Get help pending when official support gets back to you!

Pleng
Info:
company: Smart Axiata Co., Ltd.
: http://smart.com.kh
Chat with our AI-based Pleng Support
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UI issue

Play bar overlaps tabs on iPhone X

Fix: Try adjusting the display settings on your iPhone. Go to Settings > Display & Brightness and toggle between 'Standard' and 'Zoomed' to see i... ⇲

Poor profile picture quality

Fix: Ensure that the image you are uploading meets the app's recommended resolution. Use a higher quality image if necessary. OR Try re-upload... ⇲
 
Compatibility issue

Confusing availability for overseas users

Fix: Check the app's settings to see if there is an option to change your region or availability settings. This may clarify what content is acces... ⇲

Pleng restricted to Cambodia only

Fix: If you are outside Cambodia, consider using a VPN to connect to a Cambodian server, which may allow you to access the app's full functionali... ⇲

No Apple Watch support

Fix: Check if there are any third-party apps that can bridge the functionality between your iPhone and Apple Watch for music playback. OR Cons... ⇲

Not working on some iPhones

Fix: Check the app's compatibility with your iPhone model. Visit the App Store page for Pleng to see the supported devices. OR If your device... ⇲

Limited functionality outside Cambodia

Fix: Use a VPN to connect to a Cambodian server, which may allow you to access the app's full features while abroad. OR Check if there are any... ⇲
 
Slow issue

Slow song switching

Fix: Ensure you have a stable internet connection. Test your Wi-Fi or cellular data speed using a speed test app. If the connection is slow, try... ⇲

Slow performance

Fix: Close any background apps that may be consuming resources. Double-click the home button (or swipe up on iPhone X) and swipe up on apps to cl... ⇲

Overall app slowness

Fix: Clear the app's cache or data if possible. This can help improve performance by removing unnecessary files. OR Consider uninstalling and... ⇲
 
Subscription issue

Offline music subscription errors

Fix: Make sure your subscription is active and that you have downloaded the songs properly for offline listening. Go to the app's library and che... ⇲

Subscription cancellation issues

Fix: Go to your iPhone's Settings > [Your Name] > Subscriptions and check if you can manage your Pleng subscription from there. OR If you cann... ⇲
 
Login issue

Login issues after update

Fix: Check if your login credentials are correct. If you forgot your password, use the 'Forgot Password' feature to reset it. OR If the app is... ⇲
 
Audio issue

Inability to listen while using other apps

Fix: Check if the app has a background play option. Go to the app settings and look for an option to enable background playback. OR If the app... ⇲
 
Customization issue

Song titles not in Khmer

Fix: Check the app's language settings. Go to Settings > Language and see if you can change it to Khmer or another preferred language. OR If t... ⇲

Limited international song selection

Fix: Use the search feature to find specific songs or artists that may not be immediately visible in the app's library. OR Consider using a di... ⇲

Lack of lyrics

Fix: Check if the app has a lyrics feature in the settings or during playback. Some apps require you to enable this feature manually. OR If ly... ⇲
 
Search issue

Difficult to select music by artist

Fix: Use the search function within the app to find specific artists. Type the artist's name in the search bar to quickly locate their music. O... ⇲
 
Account issue

Account glitches

Fix: Log out of your account and log back in to refresh your session. This can often resolve temporary glitches. OR If issues persist, try cle... ⇲
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 what users are saying
Good experience
72.5%

Bad experience
16.8%

Neutral
10.7%

~ from our NLP analysis of 309 combined software ratings.

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 Private Data Pleng collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data