fix problems on XO [iphone]

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—— Run into issues on XO? Get help pending when official support gets back to you!

XO - Book a Private Jet
Info:
company: JetSmarter, Inc.
: https://flyxo.com/
: flyxo.com
Chat with our AI-based XO Support
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Payments issue

Lack of transparency in pricing changes

Fix: Regularly check the app for updates on pricing policies and changes. Make sure to read any notifications or updates provided by the app rega... ⇲

Inability to easily change flight details without extra fees

Fix: Review the app's policy on flight changes before booking to understand any potential fees. If changes are necessary, try to make them as soo... ⇲
 
UI issue

Difficult navigation within the app

Fix: Familiarize yourself with the app's layout by exploring each section. Use the help or tutorial section if available to learn how to navigate... ⇲

Confusing booking process

Fix: Take your time to go through each step of the booking process carefully. Use the app's help section for guidance on how to complete your boo... ⇲
 
Support issue

Inconsistent communication from customer service

Fix: Utilize the in-app messaging feature for customer service inquiries, as this may provide a more reliable response than phone calls or emails... ⇲

Poor customer service experience

Fix: Provide feedback through the app's feedback feature to highlight your experience, which may help improve future interactions. OR Try to r... ⇲

Inadequate support for flight changes

Fix: Familiarize yourself with the app's policies regarding flight changes and cancellations to understand your options better. OR If you enco... ⇲

Issues with flight crew communication

Fix: If you experience communication issues with the flight crew, document the incident and provide feedback through the app to help improve futu... ⇲
 
Updates issue

Frequent changes to pricing and service terms

Fix: Review the terms and conditions section of the app regularly to stay informed about any changes. Set reminders to check for updates periodic... ⇲
 
Customization issue

No seat selection for shared flights

Fix: When booking a shared flight, inquire directly with customer service through the app if there are any options for seat preferences or upgrad... ⇲
 
Availability issue

Limited availability of flights

Fix: Plan your travel in advance and book flights as early as possible to secure availability. Use the app's notification feature to alert you wh... ⇲
 
Performance issue

Unreliable app performance

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs and improve performance. Clear the app's cache in your devi... ⇲
 
Features issue

Lack of amenities like Wi-Fi on flights

Fix: Check the app for information on specific flights that may offer Wi-Fi or other amenities. If Wi-Fi is essential, prioritize booking those f... ⇲
 
Quality issue

Inconsistent quality of aircraft

Fix: Read reviews and ratings of specific flights or aircraft types within the app to gauge quality before booking. OR If you have a preferenc... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
84.1%

Bad experience
13.0%

Neutral
2.9%

~ from our NLP analysis of 1,951 combined software ratings.

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 Private Data XO collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics