fix problems on IGN Entertainment [iphone]

​

—— Run into issues on IGN Entertainment? Get help pending when official support gets back to you!

IGN Entertainment
Info:
company: IGN Entertainment, Inc.
: http://www.ign.com/support
: corp.ign.com
Chat with our AI-based IGN Entertainment Support
   Hello! How can I assist you?  

characters left:
 
Crashes issue

IGN Entertainment crashes when opening articles

Fix: Clear the app's cache by going to your iPhone's Settings > General > iPhone Storage > IGN app, and then select 'Offload App'. This will remo... ⇲
 
Battery issue

excessive battery drain

Fix: Check which apps are using the most battery by going to Settings > Battery. If IGN is consuming a lot of battery, consider limiting your usa... ⇲

IGN Entertainment causes overheating

Fix: Avoid using the app while charging your iPhone, as this can exacerbate overheating. If the app continues to cause overheating, consider unin... ⇲
 
Audio issue

audio plays randomly while reading

Fix: Check if there are any audio settings within the app that may be causing this. Look for options related to audio playback or notifications a... ⇲
 
Ads issue

ads open browser unexpectedly

Fix: Check your app settings for any options related to ad preferences or pop-up settings. Adjust these settings to minimize unexpected browser o... ⇲

increased ad frequency

Fix: Check if there are any settings within the app that allow you to adjust ad preferences. Some apps offer options to limit the number of ads s... ⇲

disturbing ads displayed

Fix: If the ads are inappropriate, check if there is an option to report or provide feedback on the ads within the app. This may help improve the... ⇲
 
Loading issue

slow loading times

Fix: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if loading times improve. If using Wi-Fi,... ⇲
 
UI issue

random refresh to top of feed

Fix: Try to avoid scrolling too quickly through the feed, as this can sometimes trigger a refresh. If the issue persists, check for app updates t... ⇲

scrolling feels unresponsive

Fix: Try closing other apps running in the background to free up memory. Double-tap the home button (or swipe up from the bottom) and swipe up on... ⇲

links in articles not highlighted

Fix: Check if there are any settings in the app that control link visibility or text formatting. Adjust these settings if available. OR If lin... ⇲

IGN Entertainment layout changes negatively impact usability

Fix: Check if there are any settings in the app that allow you to customize the layout or view options. Adjust these settings to improve usabilit... ⇲
 
Comments issue

inability to comment without issues

Fix: Log out of your account and log back in to refresh your session. This can sometimes resolve commenting issues. OR Check if there are any... ⇲
 
Login issue

login issues

Fix: Ensure you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' option to reset it... ⇲
 
Content issue

spoilers in headlines

Fix: Check the app settings for any options related to content preferences or spoiler warnings. Adjust these settings if available. OR As a wo... ⇲
 
Images issue

low-resolution images

Fix: Check your app settings to see if there is an option to enable high-resolution images or to adjust image quality settings. OR Ensure your... ⇲
 
Video issue

auto-playing videos

Fix: Look for settings within the app that allow you to disable auto-play for videos. This is often found in the app's settings under video playb... ⇲
 
Account issue

saved articles inaccessible without account

Fix: If you have an account, ensure you are logged in to access saved articles. If you do not have an account, consider creating one to save arti... ⇲

no password recovery option

Fix: If you cannot find a password recovery option, try checking the app's help or FAQ section for guidance on account recovery. OR If you hav... ⇲

IGN Entertainment resets user profile

Fix: Log out of your account and log back in to see if this resolves the issue. If the problem persists, try uninstalling and reinstalling the ap... ⇲
 
Customization issue

no landscape mode

Fix: Check if there is an option in the app settings to enable landscape mode. If not, try rotating your device to see if the app responds. OR... ⇲

inability to filter content effectively

Fix: Explore the app's settings or content categories to see if there are any filtering options available. Adjust these settings to refine your c... ⇲
 
Bugs issue

memory leaks causing performance issues

Fix: Close other apps running in the background to free up memory. You can do this by double-tapping the home button (or swiping up from the bott... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
84.8%

Bad experience
10.8%

Neutral
4.4%

~ from our NLP analysis of 19,670 combined software ratings.

 Switch to these Alternatives:
FANDOM News & Stories
DC UNIVERSE INFINITE
Comic Geeks
Destiny Item Manager
Assistant for No Man's Sky
Nookphone Companion
Star Wars
iGBA: GBA & GBC Retro Emulator
Trakt
Roll20 - Character Sheets

 Private Data IGN Entertainment collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Early Adopter Bonus: $0.99 No Longer Available. Once upon a time, for just $0.99, early adopters could get an ad-free version of IGN's iOS app for iPhone, iPod Touch & iPad.