fix problems on SAILS [iphone]

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—— Run into issues on SAILS ? Get help pending when official support gets back to you!

SAILS Mobile
Info:
company: S.A.I.L.S., INCORPORATED
: https://www.sailsinc.org/mobile-library/
Chat with our AI-based SAILS Support
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Camera issue

Barcode scan doesn't work

Fix: Ensure that your camera lens is clean and unobstructed. Test the camera in another app to confirm it is functioning properly. If the camera... ⇲
 
Search issue

Search function is ineffective

Fix: Try using different keywords or phrases when searching. Sometimes, using broader terms can yield better results. Additionally, ensure that y... ⇲
 
Slow issue

SAILS is slow

Fix: Close any other apps running in the background to free up system resources. You can do this by double-tapping the home button and swiping up... ⇲
 
Network issue

Frequent disconnections

Fix: Check your internet connection. If you are on Wi-Fi, try switching to mobile data or vice versa. If the issue persists, consider resetting y... ⇲
 
Crashes issue

SAILS crashes

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app to see if it functi... ⇲
 
Screen issue

Black screens

Fix: Force close the app and restart your iPhone. This can help resolve temporary glitches that may cause the app to display a black screen. OR... ⇲
 
Updates issue

No updates since installation

Fix: Check the App Store for any available updates. Open the App Store, tap on your profile icon, and scroll down to see if SAILS Mobile has an u... ⇲
 
Settings issue

Auto-renew feature fails

Fix: Check your subscription settings in the app or in your iPhone's Settings under your Apple ID. Ensure that auto-renew is enabled and that you... ⇲
 
UI issue

Inability to browse museum passes

Fix: Ensure that you are logged into the correct account that has access to museum passes. Log out and log back in to refresh your session. OR... ⇲

Poor navigation

Fix: Familiarize yourself with the app's layout by exploring each section. Look for a help or tutorial section within the app that may provide gu... ⇲

SAILS is not intuitive

Fix: Take some time to explore the app's features and layout. Sometimes, spending a few minutes navigating can help you become more familiar with... ⇲
 
Account issue

Unreliable account information

Fix: Log out of your account and log back in to refresh your account information. This can help resolve any discrepancies. OR Check your accou... ⇲

Inability to access bookshelf

Fix: Log out of your account and log back in to refresh your session. This can help resolve access issues to your bookshelf. OR Check for any... ⇲
 
Support issue

No support for the app

Fix: Look for a help or FAQ section within the app that may provide answers to common issues. This can often be found in the settings or about se... ⇲
 
Bugs issue

SAILS is completely useless

Fix: Identify specific features that are not working for you and focus on troubleshooting those issues one at a time. This can help you find a wo... ⇲
 
Login issue

Frequent sign-outs

Fix: Check your internet connection, as unstable connections can cause frequent sign-outs. Ensure you have a reliable connection when using the a... ⇲
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 what users are saying
Bad experience
58.3%

Good experience
30.6%

Neutral
11.1%

~ from our NLP analysis of 36 combined software ratings.

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 Private Data SAILS collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data