fix problems on MOOYAH [iphone]

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—— Run into issues on MOOYAH? Get help pending when official support gets back to you!

MOOYAH
Info:
company: MOOYAH Franchising, LLC
: https://www.mooyah.com/fast-feedback
: www.mooyah.com
Chat with our AI-based MOOYAH Support
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Bugs issue

No AI for order time estimation

Fix: While the app may not have AI for order time estimation, you can manually check the estimated time by observing the average wait time during... ⇲

Cannot add items to previous orders

Fix: Instead of trying to add items to a previous order, create a new order and include all the items you want at once. This can streamline the o... ⇲

Order accuracy issues

Fix: Double-check your order before finalizing it to ensure everything is correct. Take a screenshot of your order for reference in case you need... ⇲
 
Settings issue

MOOYAH doesn't remember location

Fix: Ensure that location services are enabled for the app. Go to your iPhone's Settings > Privacy > Location Services, and make sure that MOOYAH... ⇲

Inability to choose store location

Fix: Check your location settings to ensure that the app has permission to access your location. Go to Settings > Privacy > Location Services and... ⇲
 
UI issue

Difficult to navigate back to menu

Fix: Use the back button or gesture to return to the previous screen. Familiarize yourself with the navigation layout to make it easier to find y... ⇲
 
Customization issue

Multiple ways to order same item

Fix: To simplify your ordering process, choose one method that you find most convenient (e.g., through the menu or search function) and stick to... ⇲
 
Freezing issue

MOOYAH freezes during account creation

Fix: If the app freezes, try force-closing it by swiping up from the bottom of the screen (or double-tapping the home button) and swiping the app... ⇲
 
Payments issue

Rewards cannot be applied until after ordering

Fix: To maximize your rewards, make sure to check the rewards section before placing your order. Note any rewards you have and plan your order ac... ⇲

Delivery checkout error message

Fix: If you encounter an error message during checkout, try logging out of the app and logging back in. This can refresh your session and resolve... ⇲
 
Links issue

Survey link on receipt no longer works

Fix: If the survey link is not working, try manually entering the URL in your browser instead of clicking it from the receipt. This can sometimes... ⇲
 
Slow issue

Long wait times for orders

Fix: To minimize wait times, try ordering during off-peak hours when the restaurant is less busy. This can lead to quicker service. OR Conside... ⇲
 
Support issue

Staff unfamiliar with rewards process

Fix: If staff are unfamiliar with the rewards process, politely ask them to check with a manager or another staff member who may be more knowledg... ⇲
 
Login issue

Locked out of app

Fix: If you are locked out, try resetting your password through the app's login screen. Look for a 'Forgot Password?' link to initiate the reset... ⇲
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 what users are saying
Good experience
94.9%

Bad experience
3.4%

Neutral
1.7%

~ from our NLP analysis of 6,467 combined software ratings.

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 Private Data MOOYAH collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Identifiers