fix problems on BlackPlanet [iphone]

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—— Run into issues on BlackPlanet? Get help pending when official support gets back to you!

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Info:
company: Urban One, Inc.
: http://www.blackplanet.com/
: www.blackplanet.com
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Registration issue

Non-working email verification link

Fix: Check your spam or junk email folder for the verification email. Sometimes, it may be filtered incorrectly. OR Try resending the verifica... ⇲
 
Search issue

Browse filters are ineffective

Fix: Try clearing the app cache if the option is available in the app settings. This can sometimes help improve functionality. OR Use broader... ⇲
 
UI issue

Profile information not displayed

Fix: Check your internet connection. A weak connection can prevent profile information from loading properly. Switch to a stronger Wi-Fi or mobil... ⇲

Invisible text while posting

Fix: Try restarting the app. Close it completely and reopen it to see if the issue persists. OR Check for any updates to the app that may addr... ⇲

User interface is not user-friendly

Fix: Familiarize yourself with the app by exploring all menus and options. Sometimes, spending time navigating can help you understand it better.... ⇲
 
Ads issue

Excessive ads

Fix: Look for an option within the app to upgrade to a premium version that may reduce or eliminate ads. Check the settings or account section.... ⇲
 
Messages issue

Bots sending spam messages

Fix: Report spam messages to the app. Most apps have a reporting feature that can help reduce spam accounts. OR Be cautious about sharing your... ⇲

Messages lost or not appearing

Fix: Check your internet connection. A poor connection can prevent messages from loading properly. OR Log out and log back into the app to ref... ⇲
 
Security issue

Impersonation of identities

Fix: Report impersonating accounts to the app. Use the reporting feature to alert the moderators about fake profiles. OR Verify the identity o... ⇲
 
Settings issue

Inability to change personal information

Fix: Ensure you are logged into the correct account. Sometimes users may have multiple accounts and may be trying to change information on the wr... ⇲
 
Glitches issue

Glitches in chat functionality

Fix: Clear the app cache if the option is available. This can help resolve minor glitches. OR Try uninstalling and reinstalling the app to see... ⇲
 
Crashes issue

BlackPlanet crashes frequently

Fix: Ensure your device's operating system is up to date. Go to Settings > General > Software Update to check for updates. OR Free up storage... ⇲
 
Notifications issue

Notifications not working

Fix: Check your device's notification settings. Go to Settings > Notifications > BlackPlanet and ensure notifications are enabled. OR Reinstal... ⇲

No alerts for messages or profile views

Fix: Check your notification settings in the app and on your device to ensure they are enabled for messages and profile views. OR Try logging... ⇲
 
Privacy issue

Blocking feature not effective

Fix: Ensure you are following the correct steps to block users. Go to their profile and look for the block option. OR If blocking is not worki... ⇲

Lack of privacy options

Fix: Review your account settings to see if there are any privacy options available. Adjust them according to your preferences. OR Limit the i... ⇲
 
Audio issue

No mute option

Fix: Check the settings to see if there is a way to mute notifications or sounds. Sometimes, this option is hidden in the settings menu. OR Co... ⇲
 
Account issue

Inactive accounts not deleted

Fix: If you encounter inactive accounts, report them to the app. Use the reporting feature to alert moderators. OR Regularly check your friend... ⇲
 
Updates issue

No updates in a long time

Fix: Check the App Store for any updates. If there are none, consider looking for alternative apps that offer similar features. OR Stay engage... ⇲
 
Login issue

Difficulty logging in

Fix: Ensure you are entering the correct username and password. Double-check for typos or case sensitivity. OR Use the 'Forgot Password' featu... ⇲
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 what users are saying
Good experience
51.8%

Bad experience
34.7%

Neutral
13.5%

~ from our NLP analysis of 579 combined software ratings.

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 Private Data BlackPlanet collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics