—— Run into issues on Investor-Portal? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to view al... ⇲
Fix: 1. Check for updates: Ensure that you are using the latest version of the Investor-Portal app. Go to the App Store, tap on your profile icon... ⇲
Fix: 1. Close background apps: Double-click the Home button (or swipe up from the bottom) and swipe up on apps you are not using to close them. T... ⇲
Fix: 1. Refresh the dashboard: Look for a refresh button within the app or pull down on the dashboard to refresh the data manually. 2. Check your... ⇲
Fix: 1. Refresh the data: Look for a refresh button within the app or pull down on the screen to refresh the investment data manually. 2. Check y... ⇲
Fix: 1. Use a strong password: Since biometric login is not available, ensure you have a strong and memorable password for your account. Consider... ⇲
Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find the Investor-Portal app, and select 'Offload App'. This will remove the... ⇲
Fix: 1. Ensure correct credentials: Double-check that you are entering the correct username and password. If you have forgotten your password, us... ⇲