fix problems on MobiMoney [iphone]

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—— Run into issues on MobiMoney? Get help pending when official support gets back to you!

MobiMoney
Info:
company: VANTIV, LLC
: https://www.vantiv.com/contact
: www.vantiv.com
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Notifications issue

Notifications not working

Fix: 1. Go to Settings > Notifications > MobiMoney and ensure that notifications are enabled. 2. Check if 'Allow Notifications' is toggled on and... ⇲

Delayed transaction notifications

Fix: 1. Check your internet connection; a weak connection can cause delays in notifications. 2. Ensure that notifications are enabled for MobiMon... ⇲
 
Payments issue

Unable to register new cards

Fix: 1. Ensure that you are entering the card information correctly, including the card number, expiration date, and CVV. 2. Check if the card is... ⇲

Cannot remove old cards

Fix: 1. Go to the settings or account section of the app where your cards are listed. 2. Select the card you wish to remove and look for an optio... ⇲
 
Security issue

Touch ID not functioning

Fix: 1. Go to Settings > Touch ID & Passcode and ensure that MobiMoney is enabled under 'Use Touch ID for' section. 2. If it is enabled, try disa... ⇲
 
Login issue

Login issues

Fix: 1. Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' option to... ⇲

Difficulty resetting password

Fix: 1. Use the 'Forgot Password' option on the login screen to initiate a password reset. Follow the instructions sent to your registered email.... ⇲
 
Crashes issue

MobiMoney crashes or fails to open

Fix: 1. Force close the app by swiping it away in the app switcher. 2. Restart your iPhone to clear any temporary issues that may be causing the... ⇲
 
Updates issue

Inconsistent transaction updates

Fix: 1. Refresh the app by pulling down on the home screen to force a refresh. 2. Check your internet connection; a weak connection can cause del... ⇲

Unreliable card status changes

Fix: 1. Refresh the app by pulling down on the home screen to force a refresh. 2. Check your internet connection; a weak connection can cause del... ⇲
 
Support issue

Poor customer support

Fix: 1. Check the app for any FAQs or help sections that may provide answers to common issues. 2. Look for community forums or user groups online... ⇲
 
Registration issue

Error messages during registration

Fix: 1. Ensure that all required fields are filled out correctly and that you meet any specific requirements for registration. 2. Check your inte... ⇲
 
Compatibility issue

Limited functionality on older devices

Fix: 1. Check the app's compatibility with your device in the App Store. If your device is not supported, consider upgrading to a newer model if... ⇲
 
Slow issue

Lags in communication and updates

Fix: 1. Check your internet connection; a weak connection can cause lags in communication. 2. Restart the app to refresh the connection. OR 1.... ⇲
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 what users are saying
Bad experience
52.4%

Good experience
35.8%

Neutral
11.8%

~ from our NLP analysis of 229 combined software ratings.

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 Private Data MobiMoney collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers