fix problems on DigiTally [iphone]

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—— Run into issues on DigiTally? Get help pending when official support gets back to you!

DigiTally
Info:
company: City of Tallahassee
: http://www.publicstuff.com/faq
: www.publicstuff.com
Chat with our AI-based DigiTally Support
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Support issue

Multiple ticket submissions

Fix: Check if there is a 'Submit' button that you may be accidentally tapping multiple times. If so, try to limit your taps until you see a confi... ⇲
 
UI issue

Cannot delete or edit tickets

Fix: Navigate to the ticket you wish to edit or delete. Look for an 'Edit' or 'Delete' option within the ticket details. If these options are not... ⇲

Text input not viewable

Fix: Try tapping on the text input field to see if the keyboard appears. If the text is still not visible, check your device's accessibility sett... ⇲
 
Crashes issue

DigiTally crashes when adding ticket description

Fix: Ensure that your device has enough storage space. Go to Settings > General > iPhone Storage to check. If storage is low, delete unnecessary... ⇲
 
Slow issue

Slow address input process

Fix: Check your internet connection. A slow or unstable connection can affect input speed. Try switching from Wi-Fi to cellular data or vice vers... ⇲
 
Bugs issue

Status changes to completed without action

Fix: Check if there is an automatic status update feature in the app settings that may be enabled. If so, disable it to prevent automatic changes... ⇲

Inability to submit requests

Fix: Ensure that you are filling out all required fields in the request form. Missing information can prevent submission. OR If the issue pers... ⇲
 
Loading issue

Long loading times

Fix: Ensure your app is updated to the latest version. Go to the App Store, search for DigiTally, and check for updates. OR Try clearing the a... ⇲

DigiTally does not load

Fix: Force close the app and restart it. If it still does not load, check for updates in the App Store and install any available updates. OR I... ⇲
 
Payments issue

Complicated utility bill payment

Fix: Review the payment process in the app's help section or user guide to ensure you are following the correct steps. OR If the process is st... ⇲

Missing bill payment option

Fix: Check if the bill payment feature is available in your region or if it requires a specific account type. Refer to the app's FAQ or help sect... ⇲
 
Login issue

Login errors after password reset

Fix: Ensure that you are entering the new password correctly, paying attention to case sensitivity and any special characters. OR If you conti... ⇲
 
Updates issue

Main screen inaccessible after update

Fix: Force close the app and restart it. If the issue persists, try restarting your iPhone. OR If the app remains inaccessible, uninstall and... ⇲
 
Notifications issue

No option to delete notifications

Fix: Check the app settings for a notifications section. If there is no delete option, you may need to clear notifications by logging out and bac... ⇲
 
Network issue

Internet connection errors on sign in

Fix: Check your internet connection by trying to access other apps or websites. If there is an issue, reset your Wi-Fi router or switch to cellul... ⇲
 
Screen issue

Grey screen on launch

Fix: Force close the app and restart it. If the grey screen persists, try restarting your iPhone. OR If the issue continues, uninstall and rei... ⇲
 
Syncing issue

No event addition to personal calendar

Fix: Check the app settings to see if there is an option to sync with your calendar. If not, you may need to manually add events to your calendar... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
70.0%

Good experience
23.3%

Neutral
6.7%

~ from our NLP analysis of 30 combined software ratings.

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 Private Data DigiTally collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics