fix problems on Coco [iphone]

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—— Run into issues on Coco? Get help pending when official support gets back to you!

Coco - Robot Food Delivery
Info:
company: Cyan Robotics, Inc.
: https://www.cocodelivery.com/support
: www.cocodelivery.com
Chat with our AI-based Coco Support
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Slow issue

Lag time in app response

Fix: 1. Close Background Apps: Double-tap the home button and swipe up on apps to close them. This can free up resources for Coco. 2. Restart th... ⇲
 
Compatibility issue

Limited restaurant selection

Fix: 1. Use Filters: Check if there are filters in the app that limit restaurant visibility. Adjust them to see more options. 2. Explore Nearby... ⇲
 
Bugs issue

Referral program does not work

Fix: 1. Verify Eligibility: Ensure you meet all the requirements for the referral program. Check the terms and conditions in the app. 2. Restart... ⇲

Inconsistent delivery times

Fix: 1. Track Your Order: Use the tracking feature in the app to monitor your order's progress. 2. Order During Off-Peak Hours: Try placing orde... ⇲

Delivery robots can get stuck

Fix: 1. Monitor Delivery: Use the app to track your delivery robot and be aware of its location. 2. Provide Clear Instructions: When placing an... ⇲
 
Support issue

Customer support issues

Fix: 1. Use In-App Support: Access the customer support feature within the app for immediate assistance. 2. Check FAQs: Look for a Frequently As... ⇲
 
Notifications issue

Notifications overwhelmed by ads

Fix: 1. Adjust Notification Settings: Go to Settings > Notifications > Coco and customize which notifications you want to receive. 2. Mute Notif... ⇲

Order cancellations without timely notice

Fix: 1. Check Order Status: Regularly check the status of your order in the app to stay updated. 2. Set Up Notifications: Ensure you have notifi... ⇲
 
Network issue

Service availability not transparent

Fix: 1. Check Service Area: Use the app to check if your address is within the service area. 2. Update Location Settings: Ensure your location s... ⇲

Service may be suspended during rain

Fix: 1. Check Weather Updates: Before placing an order, check the weather forecast to anticipate service interruptions. 2. Plan Ahead: If rain i... ⇲
 
Payments issue

Refund process is slow

Fix: 1. Check Refund Status: Use the app to check the status of your refund request. 2. Document Your Request: Keep a record of your refund requ... ⇲
 
Crashes issue

Coco closes unexpectedly

Fix: 1. Update the App: Ensure you have the latest version of the app installed. Go to the App Store and check for updates. 2. Restart Your Devi... ⇲
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 what users are saying
Good experience
70.2%

Bad experience
26.9%

Neutral
2.9%

~ from our NLP analysis of 171 combined software ratings.

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 Private Data Coco collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Diagnostics