fix problems on CBNA [iphone]

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CBNA Mobile Banking
Info:
company: Community Bank NA
: https://cbna.com/
: cbna.com
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Account issue

Difficult account verification process

Fix: 1. Make sure you have all necessary information ready, such as your account number, Social Security number, and any other required identific... ⇲

Limited transfer capabilities

Fix: 1. Check the app settings to ensure you have enabled all necessary permissions for transfers. 2. Review the transfer limits set by the bank,... ⇲

Confusing linking process for external accounts

Fix: 1. Follow the app's step-by-step instructions carefully when linking external accounts. 2. Ensure you have all necessary information, such a... ⇲

Limited access to escrow account information

Fix: 1. Check if escrow account information is available under a specific section in the app, such as 'Accounts' or 'Statements'. 2. If not, cons... ⇲
 
UI issue

Confusing navigation for eStatements

Fix: 1. Familiarize yourself with the app layout by exploring the main menu and settings. 2. Look for a dedicated section for eStatements, which... ⇲
 
Login issue

Frequent logouts

Fix: 1. Check your app settings to see if there is a timeout feature enabled that logs you out after a certain period of inactivity. 2. Ensure th... ⇲

Password reset issues

Fix: 1. Ensure you are using the correct email or phone number associated with your account when requesting a password reset. 2. Check your spam... ⇲
 
Payments issue

Inability to make mortgage payments through the app

Fix: 1. Verify if mortgage payments are supported in the app by checking the app's features or FAQs. 2. If not, consider making payments through... ⇲

No immediate debit for checks

Fix: 1. Verify the check processing times with your bank, as some checks may take longer to clear. 2. Ensure that you are using the correct metho... ⇲

Inability to transfer cash between accounts during weekends

Fix: 1. Check the bank's policy regarding transfer times, as some banks may restrict transfers during weekends. 2. Plan your transfers during wee... ⇲
 
Slow issue

Slow processing times

Fix: 1. Ensure your app is updated to the latest version by checking the App Store. 2. Clear the app cache by going to Settings > General > iPhon... ⇲
 
Compatibility issue

Inaccessible for older phone models

Fix: 1. Check the app's compatibility requirements in the App Store to see if your device meets them. 2. If your device is not compatible, consid... ⇲
 
Settings issue

Lack of autopay feature

Fix: 1. Check if the autopay feature is available in the app settings or under payment options. 2. If not, consider setting up autopay through th... ⇲
 
Support issue

Poor customer service response times

Fix: 1. Utilize the app's FAQ or help section for common issues that may resolve your query without needing to contact support. 2. If you need to... ⇲
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 what users are saying
Good experience
95.3%

Bad experience
2.4%

Neutral
2.3%

~ from our NLP analysis of 31,648 combined software ratings.

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 Private Data CBNA collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • Identifiers
    • Usage Data
    • Diagnostics