fix problems on My TEXAS WIC [iphone]

—— Run into issues on My TEXAS WIC? Get help pending when official support gets back to you!

my TEXAS WIC

Info:

company: Catapult Systems, Inc.

: https://texaswic.org

: texaswic.org

Chat with our AI-based my TEXAS WIC Support

🛠️ Common my TEXAS WIC Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

my TEXAS WIC frequently crashes

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off the s... ⇲

my TEXAS WIC takes a long time to load

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if it improves loading times. 2. Clear the ap... ⇲

Updates issue

Benefits information is often outdated

Fix: 1. Manually refresh the benefits information by pulling down on the screen in the app to trigger a refresh. 2. Check for any updates to the... ⇲

my TEXAS WIC does not update benefits in a timely manner

Fix: 1. Manually refresh the benefits information by pulling down on the screen in the app. 2. Log out and log back in to see if this updates the... ⇲

Bugs issue

Barcode scanner fails to recognize items

Fix: 1. Ensure that the barcode is well-lit and not damaged. Hold the camera steady and at the right distance from the barcode. 2. Clean the came... ⇲

Inaccurate benefits display

Fix: 1. Refresh the benefits information by pulling down on the screen in the app. 2. Log out and log back in to see if this corrects the display... ⇲

my TEXAS WIC logs users out frequently

Fix: 1. Ensure that you are using the latest version of the app. Update it from the App Store if necessary. 2. Check your iPhone's settings to en... ⇲

Syncing issue

my TEXAS WIC does not save user information

Fix: 1. Ensure that you are allowing the app to access necessary permissions in your iPhone settings (Settings > Privacy > App Permissions). 2. L... ⇲

Crashes issue

Location feature causes crashes

Fix: 1. Ensure that location services are enabled for the app (Settings > Privacy > Location Services). 2. Restart your iPhone to refresh the sys... ⇲

Freezing issue

my TEXAS WIC freezes during use

Fix: 1. Close any unnecessary background apps to free up resources. 2. Restart your iPhone to clear temporary files and refresh the system. OR... ⇲

Payments issue

Difficulties updating card information

Fix: 1. Ensure that you are entering the correct information and that your internet connection is stable. 2. Log out of the app and log back in t... ⇲

my TEXAS WIC fails to recognize updated cards

Fix: 1. Log out of the app and log back in to see if this refreshes the card information. 2. Ensure that you are entering the correct card inform... ⇲

Compatibility issue

my TEXAS WIC does not work for multiple children

Fix: 1. Ensure that you are logged into the correct account that has access to all children's information. 2. Check if there is an option within... ⇲

my TEXAS WIC does not function properly on iPhone

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. 2. Check f... ⇲

Search issue

my TEXAS WIC fails to register nearby stores

Fix: 1. Ensure that location services are enabled for the app (Settings > Privacy > Location Services). 2. Restart your iPhone to refresh the loc... ⇲

UI issue

my TEXAS WIC has a confusing interface

Fix: 1. Take time to explore the app's features and settings to familiarize yourself with its layout. 2. Look for any help or tutorial sections w... ⇲