fix problems on SleepCharge [iphone]

​

—— Run into issues on SleepCharge? Get help pending when official support gets back to you!

SleepCharge
Info:
company: KOEO
: https://sleepcharge.com/
: sleepcharge.com
Chat with our AI-based SleepCharge Support
   Hello! How can I assist you?  

characters left:
 
Login issue

Face ID login does not work

Fix: Go to your iPhone's Settings > Face ID & Passcode. Ensure that the app is enabled for Face ID. If it is already enabled, try disabling it an... ⇲

logs out every time

Fix: Check if you have any battery-saving settings enabled that might be closing the app in the background. Go to Settings > Battery and disable... ⇲

SleepCharge asks for login repeatedly

Fix: Ensure that you are selecting the option to stay logged in when you log in. Look for a checkbox that says 'Remember Me' or 'Stay Logged In'.... ⇲

invalid username/password error

Fix: Double-check that you are entering the correct username and password. Ensure that Caps Lock is not on and that you are using the correct cas... ⇲
 
Messages issue

messages not visible after notification

Fix: Check the app's notification settings. Go to Settings > Notifications > SleepCharge and ensure that 'Show Previews' is set to 'Always' or 'W... ⇲
 
Account issue

password reset does not work

Fix: Ensure you are entering the correct email address associated with your account. Check your spam folder for the reset email if you don't see... ⇲
 
Freezing issue

SleepCharge freezes

Fix: Force close the app by swiping it away from the app switcher, then reopen it. This can often resolve temporary freezing issues. OR Check... ⇲
 
Downloads issue

SleepCharge won't download

Fix: Check your device's storage. Go to Settings > General > iPhone Storage to see if you have enough space to download the app. If not, free up... ⇲
 
Audio issue

no single-play audio option

Fix: Check the app settings for playback options. Look for a setting that allows you to select 'Single Play' or 'Repeat One'. If it’s not availab... ⇲
 
UI issue

message management is confusing

Fix: Explore the app's help section or user guide, if available, to better understand how to manage messages. This can often clarify confusing fe... ⇲

difficult to use and understand

Fix: Take some time to explore the app's features and settings. Familiarizing yourself with the layout can make it easier to navigate. OR Look... ⇲
 
Backup issue

old app data not available

Fix: Check if there is an option in the app settings to restore or access old data. Sometimes apps have a backup feature that needs to be enabled... ⇲
 
Crashes issue

SleepCharge crashes

Fix: Ensure that your app is updated to the latest version. Go to the App Store and check for updates, as newer versions often fix bugs that caus... ⇲
 
Support issue

slow customer service response

Fix: Check the app's FAQ or help section for common issues and solutions. This can often provide immediate answers without needing to wait for cu... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
61.2%

Good experience
35.8%

Neutral
3.0%

~ from our NLP analysis of 67 combined software ratings.

 Switch to these Alternatives:
meQuilibrium
2Morrow Health
Form Health
Included Health
Asset Health Mobile
Transcarent
Castlight Mobile
Credence Well-being
Centivo
Total Brain

 Private Data SleepCharge collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • Identifiers
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics