fix problems on AE Player [iphone]

—— Run into issues on AE Player? Get help pending when official support gets back to you!

AE Player

Info:

company: EventLink

: http://aeplayer.com/support

: aeplayer.com

Chat with our AI-based AE Player Support

🛠️ Common AE Player Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

AE Player logs out every time

Fix: Check your device's settings to ensure that the app has permission to run in the background. Go to Settings > AE Player > Background App Ref... ⇲

Inconsistent check-in functionality

Fix: Ensure that your location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure AE Player is set to '... ⇲

Issues with signing in

Fix: Double-check your login credentials. Ensure that you are entering the correct email and password. If you have forgotten your password, use t... ⇲

Website login works but not app

Fix: Ensure that you are using the same credentials for both the website and the app. If you have recently changed your password, make sure to up... ⇲

Notifications issue

Push notifications are not reliable

Fix: Check your notification settings for the app. Go to Settings > Notifications > AE Player and ensure that Allow Notifications is turned on. A... ⇲

UI issue

Snarky sign-in message

Fix: If the message is a result of incorrect login attempts, ensure you are using the correct credentials. If the message persists, consider clea... ⇲

Bugs issue

Cannot check in at certain locations

Fix: Verify that your location services are enabled and that the app has permission to access your location. Go to Settings > Privacy > Location... ⇲

Gameplay issue

No wins on check-in

Fix: Check if there are any specific requirements or conditions for winning on check-ins. Sometimes, there may be rules that need to be followed... ⇲

Freezing issue

AE Player freezes occasionally

Fix: Close the app completely and restart it. To do this, swipe up from the bottom of the screen (or double-click the home button) to view all op... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

56.7%

Bad experience

30.0%

Neutral

13.3%

~ from our NLP analysis of 30 combined software ratings.

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Private Data AE Player collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location