—— Run into issues on Onfido? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: 1. Close the app completely: Double-click the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to vi... ⇲
Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > Onfido, and select 'Offload App'. This will remove the app but keep its docu... ⇲
Fix: 1. Update the app: Go to the App Store, tap on your profile icon, and scroll down to see if Onfido has an update available. If so, tap 'Upda... ⇲
Fix: 1. Download necessary documents: Before going offline, ensure you have downloaded any necessary documents or information within the app. Che... ⇲
Fix: 1. Utilize in-app help resources: Check if Onfido has a help or FAQ section within the app that can provide answers to common questions. 2.... ⇲
Fix: 1. Check notification settings: Go to Settings > Notifications > Onfido and ensure that notifications are enabled. Adjust the settings to al... ⇲
Fix: 1. Familiarize yourself with the app: Spend some time exploring the app's layout and features. Look for any tutorials or guides within the a... ⇲
Fix: 1. Explore settings: Go to the app settings to see if there are any available customization options that you may have overlooked. 2. Use wor... ⇲
Fix: 1. Limit background app refresh: Go to Settings > General > Background App Refresh and turn it off for Onfido to save battery life. 2. Reduc... ⇲
Fix: 1. Check system requirements: Ensure your device meets the minimum requirements for running Onfido. If your device is outdated, consider upg... ⇲