fix problems on Spike [iphone]

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—— Run into issues on Spike? Get help pending when official support gets back to you!

Spike™ LEGO® Education
Info:
company: LEGO Education
: legoeducation.com
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Network issue

Constantly losing contact with the robot

Fix: 1. Check Bluetooth settings: Ensure Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and make sure it is turned on. Also, ens... ⇲
 
Slow issue

Lagging issues

Fix: 1. Close background apps: Double-click the home button (or swipe up) and swipe away any apps that are running in the background to free up s... ⇲

Slow loading times

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find the Spike app, and select 'Offload App'. This can help improve loading t... ⇲
 
Features issue

Remote control feature missing

Fix: 1. Check for updates: Ensure that you have the latest version of the Spike app installed. Go to the App Store and check for updates. 2. Expl... ⇲
 
Customization issue

Tutorials not allowing program changes

Fix: 1. Check tutorial mode: Ensure you are not in a locked tutorial mode. Some tutorials may restrict changes to guide users through the learnin... ⇲

Limited color options for color sensor

Fix: 1. Check for updates: Ensure you have the latest version of the Spike app, as updates may expand color options. 2. Use alternative sensors:... ⇲
 
Updates issue

Spike fails to detect Spike Prime after update

Fix: 1. Restart the Spike Prime robot: Turn it off and back on to reset its connection. 2. Re-pair the robot: Go to Bluetooth settings on your iP... ⇲
 
UI issue

Missing functionality for deleting multiple blocks

Fix: 1. Check for updates: Ensure you have the latest version of the Spike app, as updates may introduce new features. 2. Use the delete function... ⇲

Cannot select specific programs to run

Fix: 1. Check app settings: Look for any settings that may allow you to select specific programs to run. 2. Restart the app: Sometimes, a simple... ⇲
 
Audio issue

Music pauses due to sound effects

Fix: 1. Adjust sound settings: Check the app's sound settings to see if there is an option to mute sound effects while keeping music on. 2. Use e... ⇲
 
Performance issue

Web version performs better

Fix: 1. Use the web version: If the web version is more stable, consider using it for programming until the app is improved. 2. Clear app cache:... ⇲
 
Support issue

Text-based Python coding support dropped

Fix: 1. Explore alternative coding environments: Look for other apps or platforms that support Python coding for LEGO projects. 2. Use block codi... ⇲
 
Loading issue

Building instructions inaccessible

Fix: 1. Check internet connection: Ensure you have a stable internet connection, as instructions may need to be downloaded. 2. Restart the app: C... ⇲

Images/instructions not loading on iPad

Fix: 1. Check internet connection: Ensure your iPad is connected to a stable Wi-Fi network. 2. Restart the app: Close the app completely and reop... ⇲
 
Compatibility issue

Incompatibility issues after first use

Fix: 1. Restart the app and device: Sometimes, a simple restart can resolve compatibility issues. 2. Reinstall the app: Uninstall and reinstall t... ⇲
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Bad experience
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