fix problems on AT&T Photo Storage [iphone]

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—— Run into issues on AT&T Photo Storage? Get help pending when official support gets back to you!

AT&T Photo Storage
Info:
company: AT&T Services, Inc.
: https://protectadvantage.att.com/
: protectadvantage.att.com
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Uploads issue

Fuzzy image quality after upload

Fix: Ensure that the app settings are configured to upload photos at the highest quality possible. Check for any settings related to image qualit... ⇲

AT&T Photo Storage fails to upload all photos

Fix: Ensure that the app has the necessary permissions to access all your photos. Go to your iPhone's settings, find the app, and make sure it ha... ⇲
 
Camera issue

Live photos save as blurry

Fix: Live Photos consist of a short video and a still image. If the still image is blurry, try editing the Live Photo on your iPhone to select a... ⇲
 
Loading issue

Slow loading times for photos

Fix: Check your internet connection to ensure it is stable and fast. Slow loading times can often be attributed to a weak or unstable internet co... ⇲
 
Support issue

Limited customer support response

Fix: Utilize online forums and communities for troubleshooting and advice. Websites like Reddit or tech forums often have users who have experien... ⇲
 
Downloads issue

Inability to download photos back to phone

Fix: Check if the app has a "Download" or "Save to Device" option for individual photos or albums. If not, try accessing the cloud storage throug... ⇲
 
Search issue

No search functionality for specific dates

Fix: Manually organize your photos into albums by date using the Photos app on your iPhone before uploading them to the cloud. This way, you can... ⇲
 
Backup issue

Auto backup requirement without user choice

Fix: Check the app settings to see if there is an option to disable auto backup. If not, consider using a different app that offers more control... ⇲

Inconsistent backup performance

Fix: Ensure that your internet connection is stable and strong, as inconsistent connectivity can affect backup performance. Try using a different... ⇲
 
Privacy issue

Location tracking concerns

Fix: Review the app's permissions in your iPhone settings and disable location access if it is not necessary for the app's functionality. Go to S... ⇲
 
UI issue

Unclear deletion confirmation process

Fix: Before deleting any photos, ensure you have a backup in another location. Then, test the deletion process with a single photo to understand... ⇲

AT&T Photo Storage interface is clunky

Fix: Familiarize yourself with the app's interface by exploring all its features and settings. Sometimes, understanding the layout and available... ⇲
 
Customization issue

Issues with organizing photos in folders

Fix: Organize your photos into folders or albums on your iPhone before uploading them to the app. This way, the structure is maintained when they... ⇲
 
Login issue

Problems logging in after updates

Fix: Ensure that you are using the correct login credentials. If you have forgotten your password, use the "Forgot Password" feature to reset it.... ⇲
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 what users are saying
Good experience
95.5%

Neutral
2.3%

Bad experience
2.2%

~ from our NLP analysis of 46,975 combined software ratings.

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 Private Data AT&T Photo Storage collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics