fix problems on Members First Credit Union [iphone]

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Members First Credit Union
Info:
company: Members First Credit Union
: http://www.mfcu.net/Contact_Us_139.html
: www.mfcu.net
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Bugs issue

Mobile check deposit often fails

Fix: 1. Ensure proper lighting: When taking a picture of the check, make sure you have good lighting and that the check is flat and well-aligned... ⇲

Bill pay does not work

Fix: 1. Verify biller information: Ensure that the biller’s information is correctly entered in the app. Check for any typos or incorrect account... ⇲

Unreliable mobile check deposit

Fix: 1. Follow best practices: Ensure that you are following best practices for mobile deposits, such as using a dark background and ensuring the... ⇲

Annoying endorsement process for mobile deposits

Fix: 1. Prepare checks in advance: Endorse checks before you start the deposit process to streamline the mobile deposit experience. OR 2. Foll... ⇲
 
UI issue

Convoluted and messy UI

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand where features are located. Create a mental map of... ⇲

Cannot view all accounts at once

Fix: 1. Check account settings: Go to the settings within the app and see if there’s an option to display all accounts on the main screen. Some a... ⇲

Navigation is disorganized

Fix: 1. Create a shortcut: If the app allows, create shortcuts for frequently used features on your home screen for easier access. OR 2. Use t... ⇲
 
Payments issue

Difficult to transfer money

Fix: 1. Use the transfer feature: Ensure you are using the designated transfer feature in the app. Follow the prompts carefully to complete the t... ⇲

No functionality to send money to external institutions

Fix: 1. Use an external app: Consider using third-party payment apps like Venmo or PayPal to send money to external institutions until this featu... ⇲
 
Security issue

Frequent mandatory password changes

Fix: 1. Use a password manager: Consider using a password manager app to securely store and generate complex passwords, making it easier to manag... ⇲

Restrictions on password reuse

Fix: 1. Create a password strategy: Develop a system for creating unique passwords that you can remember, such as using a base word and adding va... ⇲
 
Settings issue

No debit card controls

Fix: 1. Monitor transactions: Regularly check your transaction history in the app to keep track of your spending and identify any unauthorized tr... ⇲
 
Network issue

Server downtime

Fix: 1. Check status online: Look for any service status updates on the Members First Credit Union website or social media pages to see if there... ⇲
 
Support issue

No 24-hour line for fraudulent charges

Fix: 1. Use the app to report fraud: If you suspect fraud, use the app's reporting feature to flag any suspicious transactions as soon as possibl... ⇲
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 what users are saying
Good experience
88.1%

Bad experience
8.3%

Neutral
3.6%

~ from our NLP analysis of 1,525 combined software ratings.

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 Private Data Members First Credit Union collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • Identifiers
    • Usage Data
    • Diagnostics