fix problems on OneRecord [iphone]

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—— Run into issues on OneRecord? Get help pending when official support gets back to you!

OneRecord
Info:
company: OneRecord LLC
: https://help.onerecord.com/
: onerecord.com
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Network issue

Difficulties connecting to provider portals

Fix: Ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data to see if the connection improves. Additionally,... ⇲
 
UI issue

Hidden delete button due to oversized screen

Fix: Try adjusting the display settings on your iPhone. Go to Settings > Display & Brightness and adjust the text size or display settings to see... ⇲

Confusing vaccination date entry

Fix: Take your time when entering vaccination dates and double-check the format required by the app. If the app provides a calendar feature, use... ⇲
 
Account issue

Requires account creation before checking compatibility

Fix: Create a temporary account using a disposable email address if you want to check compatibility without using your primary email. This allows... ⇲
 
Uploads issue

Inability to upload vaccination records

Fix: Keep a digital copy of your vaccination records on your phone. You can use a secure notes app or a cloud storage service to store these docu... ⇲

No support for uploading Covid vaccine cards

Fix: Keep a digital copy of your Covid vaccine card on your phone for easy access. You can use a secure notes app or a cloud storage service to s... ⇲
 
Compatibility issue

Small list of participating insurance companies

Fix: Review the list of participating insurance companies within the app and compare it with your current insurance provider. If your provider is... ⇲

Not available for non-US phone numbers

Fix: If you are outside the US, consider using a VPN service to access the app as if you were in the US. This may allow you to create an account... ⇲

Limited functionality in major cities

Fix: Check for any updates or announcements from OneRecord regarding expanded functionality in your area. Sometimes, features are rolled out grad... ⇲
 
Freezing issue

OneRecord freezes during connection attempts

Fix: Force close the app by swiping up from the bottom of the screen and swiping the OneRecord app off the screen. Then, reopen the app to see if... ⇲
 
Search issue

Inability to find specific hospitals or insurance

Fix: Use the search function within the app to look for hospitals or insurance providers by name. If they do not appear, consider checking their... ⇲
 
Customization issue

Lack of options for specific hospitals requested

Fix: If you have specific hospitals in mind, check their websites to see if they have any partnerships with OneRecord or if they recommend any al... ⇲
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 what users are saying
Good experience
80.1%

Bad experience
16.7%

Neutral
3.2%

~ from our NLP analysis of 186 combined software ratings.

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 Private Data OneRecord collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
    • Search History
    • Usage Data
    • Sensitive Info
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Diagnostics